Guoshou Narada Grand Hotel

Stayed for 5 days, Very clean and new hotel. No cigarette smell in the rooms. Close to Raffles City and MIXC, where there are good food options. The breakfast buffet is excellent as well, with lots of options. Would stay again.

The hotel has a very good location. The rooms a clean and very comfortable. It was only very warm in the room. AC was not working yet and you cannot open any window.

I liked my stay except during my arrival, the receptionist seemed kind of rude and ignorant. Being a foreigner, plus it was Asian Games season, they have thought that I came from overseas. Ignorant to the fact that there are foreigners living and working here. They kept looking at my visa and did not actually know what it is. That stigma of being foreign and COVID 19! Their receptionists have zero ENGLISH SKILLS. Which is unfortunate because the hotel seems luxurious enough to at least hire someone who can be at least proficient with the language. The hotel is located in the central area and is just a 3-5min walking distance to the subway. I would want to stay again minus the inefficiency and lack of courtesy from the reception area. Please train your receptionists! Concierge staff were really accommodating despite the lack of English skills. They made up the rudeness and lack of finesse from the receptionists.

Very clean hotel, staff very helpful. Location is in the modern part of Hangzhou.

服务：ok 环境：ok 卫生：ok

Good location and clean