Hotéis Conrad em Hangzhou

We had a very nice 4 day stay at this hotel, where the floor staff, Zheng Jing郑静，and Ye Guangzhu叶光珠, provided consistently attentive service. Whenever we requested additional water bottles or fresh towels, they were delivered to my room almost immediately. The hotel is one of the most well known 5 Star hotels in Hangzhou, though older, offers a modern and stylish ambiance. The food delivery robots always delighted the children. This hotel is extraordinary in terms of cost effectiveness. The location is also excellent.

Check in was a breeze and the reception staff are helpful and speak some English. I was able to extend my stay from two to three nights no problem. The room was bright, clean and spacious with a nice hot shower and robes, slippers ad toiletries all provided. The hotel is easy to find and is in a great location. Very close to Wulin Square Metro and a gentle 30 minute walk to the West Lake. I didn't take the breakfast option but there's a cafe with espresso machine that serves OK coffee. Theonly thing I missed was a safety deposit box in the room but apart from that, the Pagoda was great and I'd happily stay there again.

Great customer service attitude from the front desk and house keeping staff. Special mention to Miss 袁巧花 of the house keeping team for being proactive in assisting our needs. That is why I took a picture of her name tag so I can mention her here in this review Location: Great 👍! Walking distance to shopping malls, pedestrian shopping streets, and the west lake. 7/11, restaurants beside the hotel. Buffet breakfast included, well worth it at 59yuan because of the numerous selections. Also had buffet seafood dinner that has unlimited famous hairy crab, a wide selection of food at 150 yuan only, shockingly cheap. Enjoyed taking videos of the robot delivering our food ordered from outside the hotel also picture attached

I had the pleasure of staying at the Wyndham Grand Plaza Royale Hangzhou recently, and my experience exceeded all expectations. Whether you are traveling for business or leisure, this hotel offers an outstanding combination of comfort, convenience, and exceptional service. Below, I’ll provide a detailed breakdown of my experience, from the check-in process to the room quality, dining options, and other facilities. 1. Location – Perfect for Exploring Hangzhou The location of the hotel is undoubtedly one of its biggest advantages. Situated just a few minutes' walk from the famous West Lake, it is incredibly convenient for those wanting to explore one of China’s most scenic attractions. The proximity to West Lake makes it easy to take early morning or evening walks along the picturesque waterfront, which I found very calming. Additionally, the hotel is close to several popular shopping streets, including Hubin Road, where you can find both luxury brands and local shops. There are also plenty of restaurants and cafés nearby, giving guests many dining options beyond the hotel itself. 2. Warm and Efficient Check-in Process From the moment I entered the hotel, I was greeted warmly by the staff. The lobby is spacious, elegant, and well-lit, giving off a luxurious yet comfortable vibe. Check-in was smooth and quick, with the front desk staff offering a welcome drink upon arrival. I appreciated their professionalism—they spoke fluent English and were well-prepared to answer all my questions about nearby attractions and transportation options. One thing that stood out was their attentiveness; they noticed I had traveled a long way and offered to expedite my check-in, which was a thoughtful touch. 3. Spacious and Well-Appointed Rooms The room I stayed in was a deluxe double with a partial view of West Lake. It was spacious, beautifully decorated, and had all the modern amenities I needed for a comfortable stay. The bed was incredibly comfortable, with plush pillows and high-quality linens that made it hard to get up in the morning! The room also had a large flat-screen TV, a work desk, and a cozy seating area by the window. The view from my room, although not directly facing the lake, still offered a lovely glimpse of the surrounding cityscape and greenery. One feature I particularly appreciated was the bathroom, which was clean, modern, and well-equipped with both a bathtub and a rainfall shower. The hotel provided premium toiletries and fluffy towels, which added a touch of luxury to the experience. The housekeeping service was impeccable—my room was always spotless, and they replenished water bottles and amenities daily without me needing to ask. 4. Dining – A Great Variety of Options The dining experience at the Wyndham Grand Plaza Royale Hangzhou was truly impressive. The hotel’s main restaurant offers a large breakfast buffet that caters to both Western and Chinese tastes. I enjoyed starting my day with a wide selection of fresh fruits, pastries, eggs, and Chinese dim sum. They also had made-to-order noodle and omelet stations, which was a great touch. The food quality was excellent, and the service during breakfast was attentive, with staff regularly refilling coffee and tea without being asked. In addition to the breakfast buffet, the hotel offers several dining options throughout the day. I dined at their Chinese restaurant one evening, which specializes in Hangzhou cuisine. The dishes were authentic and flavorful—definitely a highlight of my trip. I recommend trying the local specialty, Dongpo Pork, which was cooked to perfection. Room service was also available 24/7, and I tried it once when I returned late from sightseeing. The food was delivered promptly, and the quality was on par with the restaurant meals.

we stayed in a twin room again before going back to Shenzhen. we came back from 4days stay in Huangshan. i left my big luggage in the reception. and the staff was so cheerful and talked about our trip in Huangshan. so she gave us room 1018 which is just right next to the Venice Restaurant. i have no regret staying in this hotel. except for the noise in the 7am! i was still sleepy by 7am as i stayed late getting anxious about the Jeju air mishap. as our flight will br on dec30 night. so i worried a lot then when im in my good sleep, i was awaken by the hammering and drilling noise on the other side of the wall.. so this incident ruined my rest. i was quite dizzy in the morning due to lack of sleep but i just managed to drink coffee to stay awake for the rest of the day.

We had a pleasant stay! We were suprised by the hotel amenities and services. Specially the cleaning lady on 12th floor, that was such a kind and nice person, made us feel welcomed, even though we didn't speak the language. Also she was super fast and effective on her job! I'm sorry I didn't end up getting her name to tha nk her personally for all the care she gave us while we stayed there! Hope the managers can pass on to her this message!

I traveled in Hangzhou for 3 days and 2 nights and chose to stay at Sofitel Hangzho West Lake because the location of the hotel is near West Lake. The room is clean and spacious, with complete equipment. The staff is very welcoming and helpful. The breakfast is very delicious. I also received a set of mooncakes as a gift from booking this time. I am very impressed. In the future, if I have a chance to travel to Hangzhou, I will come back to stay here again.

This is a perfect location for travelers especially for people who are the first time visiting Hangzhou , it is just 6-8 mins walking distance to West Lake, Kerry Center is just next door, very convivence for shopping, have a coffee, dinner etc. It's my second stay, i believe this Shangri-la is the best in terms of hotel facilities, location among the nearby luxury hotel such as Grand H. It was a very pleasant stay. PS: A big compliment to their Reservation team, they are patient, pay attention in details, excellent!