Usuário convidado
25 de novembro de 2023
My Husband and l booked a Disabled room. Our money was taken on arrival, £178 for 2 nights before even seeing the room. My Husband is a Wheelchair user, after getting him into his chair and getting all our bags and clothes for a family members funeral the next day l was appalled at the state of the room. The very friendly manageress who showed us the room, was asked what about breakfast - "Oh we don't serve food!" was her response "There's a cafe half a mile up the road near the Shay that serves good breakfast!" The sign outside clearly stating Bed & Breakfast and a dining room is clearly shown on the booking sites. The room was clearly very tired and in need of a good clean. Mirror totally covered in dirt. On opening the bathroom door l was very nearly ill. The state of the bathroom was a disgrace. It had not even been cleaned. The scum and previous persons skin was all over the shower floor, you wouldn't want to go in there even with wellies on. If It had not been such a struggle to get to the room with all our belongings and it pouring of rain we would not have stayed in the place even the 1 night. I was so disappointed and upset l cried. The TV remote was stuck to the unit theTV stood on, due to the black sticky tape holding the batteries in place. The TV was unwatchable due to pixelating on every single channel. Only one wall light out of two working. The next day l handed the keys back to the magageress and she knew it was a mess before we even went in there. We did get £79 back for the second night. The bed was actually very comfortable but didn't sleep. The walls are stud walls and you can hear every sound. The gent upstairs had his TV blaring out all night and what with his coughing, sleep was impossible, he finally switched the TV off at 0700 probably when he got up for work. Sadly we were prevented from staying with friends at the Wake after the funeral due to not staying for another night as initially planned - now having three hour drive home. The whole experience was a complete nigh**are.
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