Hotéis Four Points em Guilin

Amazing hotel, I guess it has been renovated recently . The room is magnetic, and the staff can speak English quite well . Swimming pool, jacuzzis (3 of them), sauna and steam room, excellent gym with table tennis 🏓 equipments makes this property and excellent place to stay. Breakfast was excellent as I am a huge fan of Chinese food, not much of western food, but there are kids station, bread, coffee (good one) , sausage and bacon, and several other options of pastries such as croissants and danish. Thanks XiaoWu小伍 for the amazing service guiding us around the rooftop, taking pictures of us, and giving assistance providing all the important information on how to enjoy the hotel facilities . the only bad thing is the costumers , a huge amount of them smoke everywhere although there are signs saying the whole property is forbidden to smoke. The hotel should remove the ashtrays in front of the elevators . Unfortunately it is a problem in China when you go to hotels and makes very unpleasant the shared ventilation bringing smoking smell into other people’s room.

Sheraton Guilin is a great base for daily tours around Guilin. The hotel has a lot of choices for breakfast, beds are comfortable, and the location is perfect for exploring the food street and walking along the river. We were upgraded to have access to the club lounge — highly recommended asking for annual upgrade. One recommendation we have is to increase the offering of vegetarian dishes — there are plenty of dishes in the club lounge that didn’t need the addition of animal meat. Avon, the manager, and her team took care of all of us during our stay.

I picked this hotel because his location is face directly to the elephant mountain. The service and facilities are excellent but the breakfast is kind of simple. According to the price, they should add more choices for breakfast. The staff are trying to do a good job, I saw they have a training class for English. However, details need to do care. For example, a guy in the breakfast restaurant who coughing all the time but never cover his mouth. I stayed for 5 nights, I saw him every time. For them, they don't realize that is a problem.

Our stay at this hotel was truly exceptional, surpassing even the standards of a five-star establishment. From the moment we arrived, we were warmly welcomed by the front desk staff. The service and hospitality were beyond our imagination. The rooms were immaculate and the beds incredibly comfortable. The hotel's prime location places major tourist attractions within easy reach. Each floor has ample water supplies, and complimentary drinks and fruits are available at the front desk. Thoughtfully, a welcome package is provided for children. The restaurant offers a well-balanced breakfast and high-quality meals throughout the day. Above all, the staff ensures your comfort at every moment, attending to your needs with remarkable attention and care. We had an outstanding stay and highly recommend this hotel. The dedication of the staff to provide exceptional service and support is commendable, making this experience one of the best in hospitality.

Great experience in Guilin. Rooms are incredible for us. Nice breakfast. Also, the bar has good cocktail with good view. Strongly suggest to have a try. Room service was very warm hearted. Hope they would have more efficient hair-drier.

We stayed for two nights from October 28 to 29 before heading to Yangshuo for another two nights. Originally, we had booked a different hotel for a three-night stay upon our return from Yangshuo. However, after our memorable experience during our first two nights in Guilin and the outstanding service we received, we decided to cancel our initial booking and rebook the Holiday Inn for an additional three nights. We have no regrets at all! . Location: The location of the hotel is unbeatable, situated right at the tip of Zhengyang Pedestrian Street. We were surrounded by a fantastic array of shops, including food options, souvenirs, clothing stores, and even a McDonald's. Everything we needed was within walking distance, including popular tourist attractions. While most shops close around 11:30 PM, we found the noise levels at night to be minimal and manageable. Breakfast Spread: The breakfast offered a delightful surprise with their mifen, a local rice noodle dish that my parents enjoyed every day of our stay. The other breakfast options were standard but satisfactory, leaving us with no complaints. Cleanliness: As expected from a Holiday Inn, the cleanliness was top-notch. The bathrooms were spotless, with no signs of mold or issues in the shower. Service: The service was exceptional. Miranda truly stood out, making our stay memorable with her outstanding customer service. Our positive experience began even before our arrival in China when we contacted the hotel to arrange an airport transfer. Miranda's ability to communicate in basic English was a tremendous help, given our limited Mandarin skills. The rest of the staff were equally impressive, and the daily cleaning ladies were friendly and accommodating. Overall, our stay was fantastic, and I highly recommend this hotel for its prime location, cleanliness, and exceptional service!

My first impression of Shangri La Guilin is that many staff speak English proficiently or at least the basics that are required for their job. I arrived an hour and a half before the check in time but they promptly checked me into my room without any long wait. My luggage was taken to my room by a bell boy whose English was even better than the front of the house. My initial thoughts of the room was that it was quite old fashioned and the interior design & amenities were dated in comparison to most 5 star hotels. The view however was exceptional. I could clearly see the garden, river and mountains. After my first night I was woken by some loud music. Though the staff tried to tell the dancers that playing the music was disruptive to their guests, they continued to play it which further frustrated me. I informed the guest manager Edward who was very helpful in rectifying this. He upgraded me into a much nicer room that he ensured me should be quieter. They also gave me complimentary fruits in the room which added to the nice gesture. This is exactly the kind of quality of service that earns them a 5 star rating. Carl at the front desk was also very competent and was very helpful when I had to pay for something through wechat. The room I came with was a package deal that included breakfast, spa voucher, photoshoot and club privileges. It was worth the extra cost as the all inclusive club buffet during happy hour was filling and tasty (photo attached). Breakfast was a Chinese buffet with a fusion of western basics such as cereal, toast and bakery items. If you have the time, I would highly recommend seeing Kelly (English name) for a ”signature Asian” massage at the spa. She applied the perfect pressure for me and was very kind. The photoshoot was organised through wechat and included 6 photos. The photographer was lovely and the final photos made special memories of my time in China. Suggestions for improvement: several items in the room are in need of repair or replacement eg. old hair dryer that lightly blows air (useless), flickering lights when you turn it on and the phones. I also think if they were to refurbish the pools outside then the place would appear less worn down. Overall, the service and reputation is what made this stay worth it. I look forward to staying at Shangri La again

**5-Star Review** We had an absolutely fantastic stay at this hotel in Guilin! From the moment we arrived, the staffs (秀秀，小燕子，坤坤 have went above and beyond to ensure our every need was met. They were incredibly friendly, welcoming, and helpful, always willing to lend a hand. We were particularly impressed by their extra efforts to assist us during our stay. For example, they kindly carried our luggage to our room and even helped us transport it to our next hotel when we took the bus to the jetty. The hotel's location is also unbeatable - it's just a short walk to the popular DongXi street (东西街）, making it easy to explore the city. The breakfast buffet is delicious, and we loved the daily afternoon tea service. The room itself is huge and spotlessly clean, with lovely bathroom amenities that made us feel pampered. We also appreciated the convenience of having a washing machine and dryer available for us to use at any time. But what really this hotel apart is the staff's exceptional service. They went out of their way to arrange a private driver for us and recommended excellent local restaurants. We felt truly taken care of throughout our stay. Overall, we highly recommended this hotel to anyone looking for a comfortable and convenient stay in Guilin. The staff, location, and amenities all come together to make this hotel a standout choice.

Such a beautiful experience! The staff were so friendly and helpful from the beginning to end. I immediately connected with Ke to help build the itinerary and booked a wonderful trip to Yangshuo. The only downside is that it’s a bit far out from Guilin center (30 minutes). I spent the whole day on the river tour and when I returned luckily they had barbecue on the roof. The room was large and spacious with one of biggest bathrooms I’ve seen. My only regret is not spending MORE time at the hotel on the beautiful balcony of the room :)