Gran Meliá Palacio de Isora

I’m in the red level, I’m so impressed that I wanted to write a second review! Lucas at Reception is amazing and sooooooo very helpful, cheerful and capable solving any problem and everything Claire / Clara was a good driver at the buggy! Jessica is also great at reception as well as Enrique and those I mentioned previously. I’m sure Lucas deserves a promotion! At BREAKFAST all these staff are absolutely wonderful and attentive: Elisa is brilliant at looking after me already bringing my complex coffee with soya milk as I am walking towards my table! . Many thanks also to lovely Naikaren, Flavia, Saray, Rafa, Gladys, Lorenzo, Leidy, Nauzet and Ivan. I’m very grateful. I can’t wait to come back one day! I’m very impressed. Everyone is so polite and cheerful and also Dylan round reception who is super and brings my decaf coffee just how I like it. The staff at the evening dinner were all splendid too. Highly recommended. ❤️⭐️⭐️⭐️⭐️⭐️ (Many thanks from the redhead).

What a beautiful and privileged location, the views of the sea and Gomera island, the sunsets over that, the sun rise over Teide and the cliffs of Gigantes… does not get better in the whole island, which we know well. We love the hotel because of its people, they are the added value for sure. They are kind, attentive and you feel like they genuinely care. They are well trained and there is a strong corporate message to make you feel at home, welcomed and comfortable. They work really hard and they really appreciate a simple thank you and a please. They are just so lovely. Red Level is great. If you can afford it, do it. They are thoughtful, breakfasts are amazing and the adults only Red Level pools and garden area are insanely beautiful. A special thank you to Saray, Leidy Rosa, Lorenzo and Yamelen for making our breakfast experience incredible every single day of our week stay. And thank you Dean, the manager at Red Level, who did his utmost and went out of his way to keep everyone happy. Awesome team. The gym is great, dumbbells up to 30kg, no bench press but with a Smith machine and 5kg to 20kg weights and several other machines (not for legs) including a cross cable plus running equipment. More than enough for a holiday maintenance, daily work out. Loved it.

Visited with my wife late Sep, first week of Oct. Firstly, do not consider coming to this resort unless you come to the red level. When booking be aware that you can only book red level with Jet 2. Tui only mention that you can pay to eat in the red level restraunts at additional cost. Its really important that you dont make this mistake. The rooms are very clean and well appointed. We did have an issue with getting 2 single beds pushed together but this was resolved quickly. You dont get a magnified shaving mirror so if you need one, bring your own. The drinks are really good quality, freshly made and presented in nice glasses. The main hotel area is clean and quite quirky. The Plaza bar is really nice and offer table service. The Asian and Italian restraunts were really nice. Good qualty food and and a lovely setting. We struggled to get availability despite trying to book early on our first day.. The adult only pool is a bit of a disgrace to be honest. The area around the pool is dirty and the sunbeds are filthy. Also you cannot get a drink of any description around this pool. There is a buzzer service but this is generally ignored and we had a few occasions where the bar staff were really rude to us. There is an option to walk down some stairs to the bar by the Oasis restraunt but you shouldnt have to walk this far in heat just to get a drink. Its also very busy so it can be quite a wait. The adult only pool area is what you would expext at a 3 - 4 star hotel. The main pool is huge but unfortunately the area around it isnt which makes finding a sunbed difficult and there were hardly any umbrellas. The maint buffet restraunt is only open for breakfast and evening meal which puts a huge amount of pressure on the oasis restraunt at lunchtime. The staff always looked stressed. The food was good but its quite a limited choice so after a few days of eating the same thing we were a bit bored. There is a Mexican restraunt which we ate at one day but the food wasnt good and they forgot our main course. We had to queue for between 15 -30 minutes to get seated at the main buffet restraunt. I think its too small for the size of the hotel. The food was ok but not much choice compared to other 5 star hotels we have visited. We have been to the Sensatori hotels in Turkey and the actual buffet area are about twice the size. I think the hotel could be great but it needs a lot of work. The buffet restraunt needs opening at lunchtime, the adult only pool needs some serious attention with cleanliness and facilities. The decking area around the Oasis restraunt needs replacing, it looks scruffy and its quite dangerous in places. I just dont think the place justifies the price tag as there are money other better options available for the same money. We normally go to the Sensatori resorts in Turkey and they beat this hotel in every area.