Royal Inn and Suites

This is one of the worst hotels we have ever stayed in! Parking for about 20 cars and is located next to the bus terminal. Rooms are very outdated and musty. At 4:00pm were told we could talk too loud (laughing) because other guest complained. Windows did not open and hallways/elevators very sketchy.

Everything a below average. Peeling wallpaper, really dated. Tiny room. Bed was more like a futon with cheap rayon sheets, two crappy pillows and a moving blanket type quilt. Not filthy but still a bit sketchy. More disturbing, I was asked to provide a $200 deposit for damages. When I got to the room there was an itemized list of all expenses to be charged for each item should it be missing or damaged. Before I could get this deposit back, my room was inspected by a cranky manager. I don’t mean just if anything was missing, they did things like pull the bedding back, check their cheap micro fibre sheets and pillow cases for I’m not sure what? Huge rip off for the price when you can get an entire refurbished, spotless suite in Guelph for $20-30 more. 100% sure no one stays here twice!

We had to check in because our Train was delayed and we had no sleep for 20 hrs as we flew from Vancouver and we were asked to leave the train station because it was closed across the street. It was Christmas Eve and a terrible snow storm we were trying to get our train back to Windsor for Christmas . It was midnight when we checked in and we were surprised at the price of $170 considering it was an average hotel. Turns out we were there less than an hour to find out our train was coming after all. We checked out requesting any reimbursement under the circumstances and it being Christmas Eve and they said no. It was a horrible experience we were only there an hour.

Because of work reasons, I often stay here. Recently, the hotel has changed a lot, and the breakfast service has also been added. The color of the lobby is more warm, and the carpets in the aisles are also brand-new. Very happy to see that the hotel has begun to change and the service is better!

If you are looking to spend one night, it was good. Service was great!!!! Everyone was nice and polite. The tv only had one channel, and it was the news. Our window showed a roof top and into other windows..... The bed was extremely comfortable... like amazingly comfortable. But it looked like there was old nicotine stains and mold on the ceiling in our bathroom. The 14 foot ceilings were great, and made the room look like it had alot of space!!!!

This well-established hotel is located in Guelph’s downtown. You get to feel that the ride in Otis elevator will be the last ride as it struggles up the elevator shaft. The hallways are wide, but the carpet is well worn. Entering the room, you are greeted with a strong musty smell and a large and spartan room. If you are expecting comfort or basic human needs such a sleep, heat, phone, or waste bin try a hostel. The hotel is strategically located next to the “Trappers Alley” night club that is very popular, and the makeshift racetrack just happened to be below the room’s single pane windows, so the earliest you can expect to commence your sleep cycle would be 3:00 am. I was unfortunate to use this facility on garbage day where the reverse beeping of the garbage trucks beat my alarm, so I got a total of 3 hours of sleep. The Room was relatively clean but so cold that you could almost see your breath and no thermostat or heat source was available. The gaps in the dirty windows kept the single digit temperature efficiently low. The room’s bright spot was the upgraded wall mounted multi-shower heads, where I was able to warm up before going to bed. Next morning, I was pleasantly surprised to find my car intact in the hotels free parking. I paid more than triple than what the value of the room was worth. I will definitely not return.

Things are better than expected even during this COVID-19 pandemic

It was nice being right downtown.