Keymore Art Residence Hotel

I booked this hotel despite knowing it’s a bit far from the city center, typically requiring a 45-minute to 1-hour cab ride or a 1.5-hour journey by metro (there are two metro stations nearby). After calculating the cost savings of staying here and using cabs versus staying downtown, I found it worth it. That said, if you’re on a tight schedule, the location might not be ideal. One of the main reasons I chose this place was its newness, spaciousness, and the inclusion of a washing machine, which is essential for longer stays. However, since the property is newly established, many nearby F&B options are still under construction, especially around the hotel area. That said, there are nearby malls like Wanda Mall where you can find food and other necessities. A café and a mini-mart are already operational, and the area might become livelier in a few months. Cleanliness: I have to put it out there that I am particular when it comes to cleanliness. While the hotel is clean overall, there seems to be a lack of consistent training for the housekeeping staff. For instance, despite the initial unclean room being promptly addressed and replaced, I noticed a pile of hair/dust in one spot from Day 4 until the end of our stay—it remained untouched. I do hope that the cleaning staff would take extra precautions and being more thorough during their rounds. Overall, the cleaning staff were friendly and apologetic when reminded, but it would have been better if the cleaning was consistently thorough without needing reminders (almost on a daily basis). Amenities: I appreciated the Bluetooth speaker in the bathroom—it was a nice touch and made my stay more enjoyable. However, I did have an issue with the towels. While they were new and clean, I wished they had better quality. The towel piles would shed and stick to my body and face after use, which was frustrating. I hope this is something the hotel can address in the future. Service : The service has its highs and lows, but I will still give it a 5 as the staffs are friendly and apologetic for the issue caused. For instance, when we initially received an unclean room, the staff promptly moved us to a clean one and offered complimentary breakfast (though we didn’t end up using it). The hotel’s service WeChat was efficient, and staff responded quickly to requests. However, there were a few hiccups. For example, when we requested detergent and later asked for extra water upon delivery, the staff appeared slightly taken aback and commented on why we didn’t request both at the same time. While it might have been a minor misunderstanding, the comment and attitude felt unnecessary. One major inconvenience was the WiFi, which went down twice during our stay—once for an entire day. This was especially frustrating as I was on a work trip and had to rely on roaming, which incurred additional charges. While the staff apologized and reimbursed us, stable WiFi is essential and should be a priority. Overall, this hotel offers good value for money if you don’t mind the distance. I do hope that the hotel will have a better cleaning SOP in future.

酒店位於黃埔區，離蘿崗萬達很近，周邊路況簡單，按照導航非常好找，周邊近地鐵站，酒店停車位置也很充足，不管是開車還是選擇公共交通都非常方便。 第一次入住這種規範管理的公寓式酒店，比平常的酒店空間更大更舒適，房間內配套也比平常酒店更為齊全，冰櫃微波爐和餐桌這些方便在放房間內就能準備一些簡單的吃食，獨立的書房對於偶爾需要獨立辦公開會的人士也很友好，酒店內一樓還有綠化和休閑區，便利店等非常方便。 酒店工作人員也很熱情和專員，對於交通和訂房續住這些都很耐心的溝通，非常奈斯。 入住體驗很好，第一天入住就忍不住安利給我的家人和朋友了，下次如果到廣州還會選擇這家酒店。

前台服務很好，迴應及時，禮貌周到，入住指引很清晰。酒店房間超大，超出我的預期，房間乾淨整潔，舒適漂亮，洗手間乾濕分離，非常喜歡洗手間裏的香薰，很温馨淡雅，浴缸超級棒。酒店檔次與素質很棒，能為客人提供優質的服務。