Usuário convidado
13 de junho de 2024
When we arrived at the AmericInn in Grimes, Iowa, the desk person informed us that the second floor, where the room were going to stay in had a ball team of young men and was noisy. He told us that he could put on the far end of the first floor in a room that would be quiet. We agreed to that. However, the room was in such poor shape that it should not have been rented to anyone. Here are the issues we saw and photographed. 1. The entrance door was misaligned, and you could see into the hallway. 2. The peephole in the door had been removed and Kleenex stuffed into it. 3. The bathroom sink drain was corroded and missing the stopper. 4. The bathroom hairdryer had a human hair hanging on it. 5. The shower curtain seemed to have mildew or black mold on it. 6. The bathtub was grubby, and the stopper was sitting upside-down in the drain. 7. The toilet had water leaking around it, the whole area was grubby, and seemed to have black mold. 8. The bathroom vent was all rusty. 9. The bathroom door frame was rusty. 10. The bathroom door handle was broken. 11. The desk chair was broken. 12. The cabinet containing the refrigerator had been rotted out from previous leakage. We could not believe that AmericInn would let one of their locations try to rent out a room like that. We contacted AmericInn, they contacted the manager of that location, he lied to them saying that he informed us that the room had not been updated. AmericInn said that they would have their field team look into, but they have never followed-up with us as to what was concluded. We've been going to AmericInn hotels for many years and never seen a bad room or made any complaints. We're disappointed in AmericInn's response and may never use them again.
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