Grand Cayman Marriott Resort

The service was excellent and the amenities were fantastic. Although there is no beach the service and amenities did more than make up for it.

Staff was excellent, property was beautiful Rooms were really nice and housekeeping staff excellent

Orbitz didnt disclose that this property was under construction and not a "beach house". This Marriott is NOT on the beach!! And wow, the hidden fees felt like we had Verizon! When you book 3rd party there are resort fees @50 Cayman dollars per day!! Called Orbit to let them know of our astonishment when we saw no beach on this property and under construction with no workout facility except a small hotel room in its place, which was NOT adequate. Orbitz didnt care. Kept getting transferred then they said they'd call back to help us. Tbey did call back but that was after I had already called for the third time. Absolutely awful experience with Orbitz.

Not as luxurious as the price tag suggests. The beach has been washed away in front of the hotel so we had to drive up to the Ritz for a sandy beach.

When arrived to reception to check in, I was told i was upgraded to a renovated room. The room was located on the 2nd floor which was quite messy and dusty due to the construction. The room was actually a downgrade from the one i booked. I found the guy at the check in deceived me and tried to put me in a lousy room by the construction area. After complaining, he moved me to a different floor AND put me in the same room type I booked for. The service at the bar was not great. I had to ask the bartenders to clean the sticky dirty counter on a number of occasions. The food service is very slow but the burger was very good. The short ribs was awful though. The pastries in the coffee area were amazing and the service there was outstanding. Room cleanliness was very good but do not expect your towels to be changed unless you place them on the floor. The toiletry provided was minimal. The bed mattress was covered by plastic or something similar and made the it unbreathable and so hot after 30 minutes of lying on it. I guess they want to protect the mattress from bed bugs or stains (???). The pool is very small for such a big hotel and unless you go early to grab a spot you are out of luck. The door people were great getting transportation.

Great location. Pool side serving staff was excellent.Neil was very attentive as well as the others. Front desk staff was also very helpfu.

The property is beautiful, and the rooms are under renovation. We had a newly renovated room which was nice with new bedding and a huge tv. Yellow caution tape enclosed the hot tub by the pool and one section of the deck overlooking the ocean. Old stairs made of wood were still in place but moving around with the waves. But it was no big deal but did distract from the sea view. The staff here is among the best we've ever encountered. Everyone smiles and helps with any questions you may have. Overall, a great time!!

We have stayed at Marriott in Grand Cayman for years. However, false advertising about beautiful beaches at hotel, pictures too. But to our horror NO BEACH AT MARRIOTT DUE TO EROSION!! Please reveal the current conditions! We so looked forward to sitting on those white sand beaches but NO SAND. NO BEACH!!

The staff everywhere were extremely friendly, helpful & funny. Would definitely stay her again!