Usuário convidado
25 de maio de 2024
I arrived at the hotel for check-in with my husband and my 14-month-old baby and had to wait 20 minutes for someone to assist us. There were several empty tables, and the staff were staring at their computers as if we weren't there. Eventually, I approached the desk and asked to check in. Another unacceptable issue for a supposed 5-star hotel (which I would rate 2.5 stars at best) is the lack of an elevator in the parking area. We had to carry our luggage up the stairs—terrible! When we finally got to our room, it looked like we had paid for a bus station hotel. Everything was very old (the previous 4-star hotel we stayed in was much better). In the restaurant, there's an older waitress with short hair who picks and chooses whom she wants to serve. I noticed she only served tables that ordered wine, likely for tips. This was very unprofessional. The next day, I went to the baby pool, which is supposed to be heated. The pool was ice cold, so I couldn't even take my baby in. At night, it was impossible to sleep due to the unbearable noise. I couldn't wait to leave this place. The only polite staff were the towel attendants and the housekeeping staff, who were always smiling. The rest seemed underpaid and dissatisfied. The worst part was at checkout. The receptionist obligatorily asked, "Was everything alright?" My husband responded, "No," and she didn't even bother to ask what went wrong. I found this very poor. The least they could do is ask, "What didn't you like?" In summary, I will not return. I genuinely don't know how this hotel managed to get a 5-star rating. Terrible!
Traduzir