Hotéis perto de Cascata Rhoden, Gramado

We realized this is the low end of this growing chain of hotels in the city. Upon entering the lobby is freshly decorated and the staff was polite but things got worse as our days continued. We were waiting in the lobby for our ride when a young man approached us about a discount for looking at their newest property. Now, I'd understand this except for the fact that this property is in need of care. Our bedroom had broken lights, drapes that did not close all the way, a shower that the floor needed repair on, and a room that was in general need of a redo. I went to breakfast and discovered the bee hive where our young man selling the new property came from. As I was chased down the hall by another young man trying to sell me another visit to thier showroom, I managed to get by but decided to skip breakfast not wanting to be engaged a third time by the gang that has base camp outside the dining room. How unpleasant. Worst of all, there is a separate beauty shop in the lobby. My wife needed to get her nails done. She made an appointment letting them know she was a hotel guest. Thier system was down as she booked for the next morning. As you can guess, they had no recollection or record of the appointment and told my wife they were booked solid. When my wife asked to see the owner or manager, she was unavailable but, the girl who booked her appointment appeared. In a wave and com'on, she begrudgingly attempted to take my wife back to do her nails. My wife said, ”not like that I'm not going without even an apology or sorry.” The front desk of this hotel, when asked about a restaurant recommendation, looking confused said, ”oh, a place to eat, uhmmmm, I guess I could look and see.” Well done! I guess we won't be back and we certainly won't be booking at your biggest and newest. We needed a place to get our work done and you provided a slop house with your sales people running around bothering everyone at a hotel you run in need of repairs and remodeling. Well done! If you Google, ”great sales techniques,” you'll find under what not to do, this entire hotel as an example including business you allow to mistreat your guests. There are plenty of places to stay in Gramado, pass on this one and the partner chain hotels unless they are the only one left. The good reviews are apperantly from when closer to the time the hotel was built. Build em and abandon them! Excellent strategy folks.

The overall environment is great! The air is particularly fresh and close to the attractions of the town!

The hotel is in a very good location, and the hotel is very well-embraced. I make a special praise to the hotel staff who organizes breakfast. I didn't record her name, but she is wonderful, always careful, requesting and pleasant. My experience in the hotel was excellent.

The Wyndham Gramado is a modern hotel of high standard yet gives the feeling of family friendliness. There were lots of families staying and the staff and guests were extremely helpful. The swimming and leisure facilities are relaxing with the thermal spring water at bath temperature. Breakfast time in the busy dining room with buffet including lots of local dishes is great for the uninitiated visitor to Brazil who are willing to try something different. There are a great many local attractions to keep all visitors happy especially at the lead up to Christmas with spectacular light displays including in the hotel decor. One highlight of many was a tour to the wine valley and meeting a lot of different friendly people. For us location, climate and local hospitality made for a memorable joyful experience.

Very good service, perfect cleaning, very good don milo restaurant, comfortable rooms...complete academy and 24hs...aware of the guests as the pool and breakfast with the schedules of use, because you can be well filled in high season...

Estive pela primeira vez em Gramado, hospedada no Life Infinity. Adoramos a hospedagem, o hotel. Quarto confortável, climatizado, limpo, higienizado. Serviço de arrumação bom. Café da manhã maravilhoso, com muitas opções e sempre tudo muito fresquinho e ambiente limpo. Atendimento perfeito, educação e cordialidade de todos os funcionários. Com certeza será sempre uma ótima escolha para voltarmos à cidade.

Hotel muito bonito, bem localizado e de fácil acesso. Área interna aconchegante, piscina térmica estava incrível. Academia e sauna também foram os diferencias. Experiência incrível.

Encantada com cada detalhe do hotel. Estamos em família com 2 crianças (3,5 anos) a estrutura, limpeza, atendimento, decoração é tudo impecável. Começando pela sua chegada, ao parar no estacionamento eles já vem de encontro se apresentando e dando boas vindas, com carrinhos pra pegar suas malas te ajudam a descarregar e levar até o quarto. O quarto é lindo, fomos recebidos com cartinha e bombons, a cama muito confortável, os travesseiros são maravilhosos, tem cofre, eles fornecem chimarrão, marshmallow pra queimar na fogueira, a piscina aquecida é maravilhosa, todo dia às 18:00 batem na porta entregando bombons e junto um papel marcando a previsão do tempo do próximo dia, tem sala de leitura maravilhosa, tem academia com equipamentos e aparelhos modernos, o café da manhã é espetacular são alimentos saudáveis, nutritivo e o mais natural possível, alimentos requintados de altíssima qualidade e pra quem está com criança é maravilhoso já que na cidade é difícil achar refeição saudável pra comprar. Tem estacionamento área coberta e aberta, está numa localização excelente.. Venham que jamais vão se arrepender! Ficamos no quarto 217.

The hotel is located near the Canela Stone Cathedral, but in a short walking street. The restaurant serves very good breakfast quality. Other times have a variety of options on the cart for lunch, lunch or dinner. Clean/hygienized accommodation with smeral. Garage with manobrist if necessary.

Hotel super aconchegante, atendimento excelente, equipe atenciosa, o restaurante com muitas opções e pratos deliciosos. Café da manhã com bastante opções e bem gostoso. Quarto amplo e limpo. Possuem piscina aquecida, trilhas em meio a natureza e um Lago com gansos lindos. Apesar de estar no centro da cidade de Canela, bem silencioso o hotel. Voltaremos com certeza!