Usuário convidado
9 de maio de 2024
This hotel is currently closed for refurbishment. We were not informed of this before travelling, and didn’t find out until arriving at the wrong hotel. Please read my review of our terrible experience on arrival below. It deeply saddens me to recount the significant challenges my family and I faced with TUI/FIRST CHOICE during what was supposed to be a memorable holiday. Upon our arrival, we were confronted with a series of distressing miscommunications and mishaps that left us feeling stranded and utterly disheartened. After enduring an hour-long wait to retrieve our baggage, we encountered immense difficulty in finding the designated transfer bus, as we received conflicting information from multiple TUI representatives. This confusion only exacerbated when the bus driver took us to the wrong hotel, causing an immense amount of stress and upset especially for the children and elderly in our group. When we eventually arrived at the Sherwood Exclusive hotel, contrary to the booked Greenwood Resort, our exhaustion turned to frustration. While the concierge at Sherwood Exclusive was understanding and accommodating, the situation had reached a point of mental and physical exhaustion for all of us. The lack of proper communication and organization from TUI/FIRST CHOICE was deeply disappointing and led to a severe dampening of our holiday spirits. Furthermore, the disregard for my brothers serious nut and egg allergy concerns is unacceptable and poses a serious risk to your well-being and safety. This negligence is alarming and adds further disappoin**ent to an already troubling experience. Subsequently, receiving an app message from TUI/FIRST CHOICE 2 days after arriving suggesting that the original hotel we booked was not open upon our arrival, as well as the discovery of the hotel still being available for booking on their website, raises rightful concerns about the integrity of their operations. The emotional distress, uncertainty, and frustration we experienced, compounded by the lack of adherence to our allergy and safety preferences, have left a lasting impact. We felt unsupported and let down throughout the entirety of our experience. This experience has led me to make a formal complaint to TUI/FIRST CHOICE and to seek further recourse through the TUI after care team. It is my sincere hope that they will take your feedback seriously and work towards improving their services in the interest of future customers. I must express my disappoin**ent with the level of service and care we received, and it pains me to say that I cannot in good conscience recommend TUI/FIRST CHOICE based on my experience. The lack of communication, disregard for our well-being, and the immense distress caused has left a lasting impact on us. I truly hope that my experience will serve as a catalyst for TUI/FIRST CHOICE to reevaluate and improve their processes and level of care for their customers moving forward. It is important that they unde
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