PHYO PHYO WAI YANG YING
21 de abril de 2024
We booked for 2 bedroom penthouse , but we received property email stating the penthouse's balcony outdoor access was restricted but still we keep our original booking as we think "PENTHouSE " apar**ent size will be comfortable for us for 2 nights stay in Glasgow.
Upon arrival at 6.30pm, we proceeded self check-in via the property's whatsapp support due to their limited working hours . We are provided door code, safe box code and key to our "PENTHOUsE 701 " . There are 4 "PENTHouSE" on 7th floor.
701 the apar**ent's layout was weird, they have 4 doors to each different rooms. The bedrooms are really very very small , the apar**ent is warm ,stuffy & windows are restricted with all locks. We requested to change for another apar**ent due to odours of the rooms.
We booked this "PENTHouSE apar**ent type" as we needed for some laundry and we prefer staying close together as a family even during trip BUT this "PENTHouSE" ADVERTISMENT IS BELOW EXPECTATIONS. IT is located on 7th floor, WITHOUT VIEW, WITHOUT EXCESS TO BALCONY. I would suggest the property do not mislead guests with false advertisement as " PENTHouSE ". They are like Deluxe 2 bedroom type.
Honestly we should have booked hotel instead of this apar**ent.
PROS- Fabulous location @ George Square
PROS- Proper kitchen with washing machines
PROS - Good service via WhatsApp [ they have limited working hours for check-in assistant offline ] patient enough to assist us for self check-in.procedure, solve the switched of the room type.
CONS - Rooms are very very small, too small for Asia or UK or even European size. The double bed size is just like extra single size BED.Not suitable for couple 2 adults.
CONS- Apar**ent furnished & decorations are outdated and heating system is outdated and we have a tough time adjusting the temperature. Our rooms are hot and cold through the night even though we set at the same temperature.
CONS- All Windows are locked for " security reasons " that's very new experience to us, and it is 5th floor not consider high in Asia standard, maybe different for Glasgow regulations. We felt gloomy and dim- 3 wall lamps and stand lamp in the living room.
CONS - our beds are not comfortable, bedsheets are not very clean , we felt " itchy" due to rough material and we can't sleep well due to temperature of the rooms.
CONS - No amenities provided
CONS - No daily housekeeping services
CONS - No on-site car parking facility
CONS - 3rd party car parking is 10-15mins walk and required pre- booking & pre-paid online , it costed us £25 for 2 days despite property offered us 50% discounts.
CONS - The property pre-charged £250 for security deposit for 2 nights stay. I think is bot reasonable. [ we stayed at Cheval London for 5 nights and only required £240 security deposit, we stayed at citisuite at Manchester for 4 nights security deposit was not requested ]
CONS - Living room is spacious but useless with 1 sofa only [ 3 persons not able to chill at the living room ]
We will definitely NOT COMING BACK Again !
PS: we still waiting for the property 's management to feedback / reply us on regarding of the room change different fare as they only come back to work on Monday. :-( But they charge security deposit even on weekend. For refund they only do Monday:-(. This business model will not survive in Asia.
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