Usuário convidado
20 de junho de 2024
Will preface this and say the hotel is lovely if you're after a 3ish star getaway, but definitely NOT worth what we paid. When we arrived, they upgraded us to a premium all inclusive stay (we had booked standard AL), which we were delighted with. We started noticing little things we weren't happy with, which have snowballed over the course of our stay. Room - huge! On the ground floor, which at first we were pleased with but actually there was little to no privacy outside the room, with other people walking back ano forth and some even trying to get in. The furniture was very minimal, quite clinical, and with no character. The tv in the living room didn't work at all, and the one in the bedroom would disconnect from the WiFi every few minutes making it unusable. Don't think the cleaners changed the towels the whole time we were there, didn't hoover or mop etc which is fine but not when we're there for 2 weeks. Pool- lovely to look at and for a swim. Not the cleanest, and you can't use the metal steps to get in and out as the screws are so loose it's unsafe. Also, the blue paint around the edges comes off onto skin easily. If you stand/sit at the edge of the pool for more than 30 seconds, you'll have to scrub the paint off in the shower or you'll look like a Smurf for a week. Half of the umbrellas aren't secure either, and with high winds from the beach every day means they were flying around the pool area dangerously. Food & drink - lovely main restaurant, repetitive after a week or so but good quality and quite a range so you can still have something different most nights. Lunch offerings were a bit boring unless you go to the beach bar which was lovely. Amenities - the shop was shockingly small and didn’t sell basics like sun cream, after sun or mosquito repellent. Very limited selection of snacks too, a few chocolate bars and peanut flavoured crisps, and one flavour of Pringles. That’s literally it. They didn’t even sell pool games (balls, etc) until 10 days into our stay. The public toilets are horrific, my partner walked into the one in the pool bar and nearly stepped on poo on the floor!! There were a few power cuts while we were there too, and the WiFi was very in and out. Entertainment - animation team were subpar, only the guy with dreadlocks (not sure of his name sorry!) was amazing, while the rest didn't do much or bring any energy to guests. The evening shows were a waste, so the only entertainment was the live singers at the evergreen bar which were good, but limited seats meant if you weren't there by 8pm there was no chance. Reception - some helpful, some not. Every time I asked a question they directed me to the app, where most info was incorrect the live chat feature was obviously not maintained, as every question I asked was ignored which affected our trip quite a bit. When l'd go back to reception, they'd say the person "in charge of that bit" would get back to me, instead of then answering the question... Spa-don't get
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