Usuário convidado
23 de novembro de 2024
The hotel is at an excellent location; on a slope overlooking the Hunza valley. However, it is passed its prime and the rooms/toilets need substantial refitting. The staff seems to be new and do not know much of the hotel. They appear to have several brands of air conditioner and the remote controls were not properly issued to the rooms, resulting to some only able to switch on and off with no ability to adjust the function and temperature. I managed to sort it out on the next morning when the technician brought in 3 remote controls. House keeping was a disaster. They did not enter my room dispute having left the keys at the front desk, asking for cleaning and new towels. I was in the last room of the corridor. My fellow traveler was luckier since his room was further up the corridor near the reception but they still left a bag of rubbish in the toilet. The room was dusty and you can see a layer of dust at the corners of the windows. Serena Hunza just opened across the road. They still have not completed all the rooms and my party was not able to secure our rooms there. In due course, Hunza Dunbar will be very challenged; guest moving to Serena and good staff joining them too. I hope the management will wake up and save this beautiful property. The food in the restaurant was mediocre. On the second night, we went across the road for dinner at a local restaurant.
Traduzir