Stays by Friends Gelsenkirchen

Am Hotel ist nichts auszusetzen. Ausnahme: Den Preis mit ca. 200,- € pro Nacht finde ich zu hoch. Ich war, wie die meisten anderen Hotelgäste wahrscheinlich auch, zu einem Schalke-Spiel da. Da wird dann natürlich beim Preis ausgenutzt, dass die Hütte auf jeden Fall ausgebucht sein wird. Kann man aber mal machen. Es ist natürlich absolut klasse, dass man quasi direkt aus der Arena ins Bett fallen kann und sich nicht in die überfüllte Straßenbahn quetschen muss, insbesondere bei einem Abendspiel. Selbstverständlich ist bis spät in die Nacht noch ganz schön viel Action in der Hotel-Lobby. Aber zu einem Fußballspiel will ich das auch gerne so haben.

I was recovering from major back surgery organized by ONZ spine, which puts you here after the hospital. Hospital has state of the are beds for spine surgery recovery. This hotel HAS THE WORST POSSIBLE BEFS FOR SPINE SURGERY RECOVERY! Details: soft, no support. Forces spine to bend and twist, sort of like doing backstroke ONE WEEK AFTER SPINE SURGERY! There are many hotel options within 25 minutes drive of Medicos rehab facility eith better beds! Hotel staff is unresponsive, don’t answer room phones. And told me “all our beds are the same “ Unacceptable! You have been warned

Stayed here 2 nights for England v Slovakia. Lovely place, 200 meters from the stadium, great staff. Very friendly. Wasn’t a fan of the breakfast but everything was just perfect. First night in a suite was £200. 2nd night in a twin room (night of the game) £500. Bit naughty doubling the price.

Stayed here for euros 2024 game as it is literal 2 minute walk to the stadium. I had mixed experience with front desk and breakfast staff but Mo was always helpful. Breakfast had a nice spread so that was great but it was 20 euros for adults and 10 for kids. Room service every other day was appreciated. Beds were comfy but room was always warm since apparently they do not have a/c, it’s only a ventilation/circulation system. Overall, I needed it for the local and it served its purpose.

€10 a night parking isn't free. Exceptionally grumpy front desk staff with their faces buried in their devices to avoid customer interaction. Mediocre rooms that lack the basics like a kettle. When they finally brought a kettle, they didn't bring any mugs. Food is overpriced and bland.

ACHTUNG!!!! VERMEIDET dies Hotel, wenn ihr kein Probleme haben wollt!!! Das Hotel bietet explizit NUR nichterstattungsfähigen Zimmer-Raten. Wenn eine Veranstaltung abgesagt wird oder verlegt wird, besteht keine Möglichkeit, die Buchung zu ändern oder aus Kulanz zu stornieren. Ihr bekommt nur maschinelle Antwort, dass man bei einer Stornierung oder Änderung 100% Gebühren berechnen wird. Es ist ein reiner Betrug, nur diese Rate anzubieten, damit die Gäste nie ihr Geld zurück bekommen oder bei einer Änderung doppelt bezahlen müssen. Ich arbeite auch in der Hotellerie, aber so etwas erlebe zu erstem Mal. Schämt euch, stay by scammer (friends). Werde zukünftig diese Kette vermeiden und allen Bekannten und Freunden abraten, hier zu buchen.

Quiyet quite new hotel some scool and football area, just near by Veltins arena (by Shalke) Staff was okay, breakfast okay, nor wow but good. Some Shalkes academy players ate breakfast same restaurant. Room was positive suprise, thank for that, Corner room by 7th floor (717), parkin i think including, we parking from street.

And when I arrived at this hotel I was pleasantly surprised by the atmosphere and the greeting I received. However my feelings towards the hotel changed when I arrived in my room and found a pair of men’s boxers under the pillow from a previous guest! In addition to this I requested a wake up call for 09:00 so that I could get my train at 10:15; unfortunately there was no wake up call and I must now get another train at 18:25. This means I will miss several very important meetings and a number of my clients will be disappointed. Finally the worst part of my experience is that the manager decided that meeting with me to apologise and remedy the situation didn’t warrant their attention. Needless to say I am very disappointed by my experience at this hotel and will not be returning furthermore I will be instructing the accounts division of my company to discontinue any relationship that we have with this hotel.

At the reception, during both the check in and check out process they asked me to pay. I kindly told them I already paid through the website but they kept insisting it was only a guarantee payment. Again, I explained the situation and showed them valid proof of the successful transaction. They seem to not care about the mentioned proof and made me feel so uncomfortable and discriminated cause I'm a foreigner. Any foreigner should think twice before booking in that terrible place. They finally gave me the access room card while trying to give some instructions to enter like if I didn't know how to use that card. In short, discrimination and poor customer service