Hotéis Holiday Inn em Gdansk

Stayed here a couple of times recently and it has some really good things going for it but also some things to be aware of. Great location 10/15 mins walk from two different railway stations and within 5 mins walk of a number 9 tram stop, so many options to get from the airport to the hotel across bus , train and tram. I used a combo of number 110 bus then changed to tram The hotel itself is very modern and has two separate buildings. One has reception and restaurant / bar and the other is just rooms and a roof top sky bar which gives good views and something different if it’s a nice night Rooms are very comfortable and well appointed, great beds and potential for a good nights sleep, big tv but only two English channels which both only show rolling news. Usb and euro plug points by bed, small fridge, big bathroom with a walk in shower was very nice. I only had breakfast which was a great selection and very tasty and I’d recommend. Now the bad bits, on my most recent stay I was in the second building on 3rd floor and was kept awake till 4am by a private party in the rooftop skybar, if it was keeping me awake I wonder how bad it was for people on floors 4, 5 and 6. Going by the volume it must have been nightclub volume in the actual bar but my main issue with it is that the reception staff and manager could not have cared less about the impact on residents which was very disappointing, clearly they value the revenue from private more than the revenue from residents. So I would really recommend people check there is not a private function on in this hotel before booking. As a diamond member I’d have expected to be housed in the main building aware from this noise and to have the staff actually be bothered I sent an email in with feedback that has been totally ignored as well as a shrug of shoulders from reception staff My message to hotel is do not take residents for granted as they simply won’t return after a bad experience like this I am also still having to chase IHG reward points from over one month ago which simply isn’t acceptable. In summary great hotel and locations but staff and management related issues