Grand Hotel Gardone Riviera

湖景非常贊，酒店很大，早餐很一般，門口停車很方便。房間也很大。

This was our second visit this year and our ninth or tenth since 2012. The hotel’s location and position on the lakefront cannot be beaten. The views are superb and the hotel is very well positioned for the ferries. A lake view room with a balcony is a must. Yes the hotel will benefit from a general refurbishment ( closing on 21st October for a two year renovation ) but hopefully the character will be retained as it is a listed building. On all of our visits we have been made to feel so welcome by the very friendly and helpful staff. If the new owners want the hotel to continue to attract repeat visitors they should ensure that they retain Barbara as the manager. She is excellent and has great local contacts and knows all of the regular customers. Similarly Mirko is a great asset with superb local knowledge which he can pass on in several languages. He would make a great concierge.

The travel agent nor Jet2 advised us on booking this hotel that it was due to close in October for a major refit. We found out after we had booked it. I contacted the hotel and was assured all services were in place to ensure our special (25th wedding anniversary) would be a success. On arrival the suite was a great location overlooking the lake but the room was very tired and drab, we didn’t mind that as the view made up for it. However, the services within the hotel are very lacking, fridge wasn’t topped up, even though we mentioned it at reception, some sun beds were broken and dirty, dirty parasols, breakfast was chaotic always running out of plates, cups, tea pots, we actually only had breakfast four times as both myself and my husband came down with food poisoning during our stay and were quite ill. There was no room service so even though we were ill we wouldn’t have been able to get anything brought up. I did have a couple of messages from management asking how we were. We had an evening meal one night and due to torrential rain during the day, the floor at the outdoor seating area leading to our table was wet and clearly a hazard, given a lot of elderly stayed here I was surprised we weren’t seated inside. The choice of bar snacks was very limited and mainly a burger or club sandwich which wasn’t very inspiring, the evening meal was ok but not great, earlier reviews mentioned fine dining but it definitely wasn’t, in fact a lot of the clients were complaining that they’d been previously and the standards had dropped immensely, apparently jet2 had stopped booking half board and offered refunds as there were many complaints about the food etc. the staff were pleasant and friendly but overall I wish we had changed the booking and gone elsewhere. It wasn’t a special place at all and very expensive for what we had in comparison to other four star hotels we’ve stayed at. I’m sure ten years ago it was a wonderful place.