Denzong Shagrila Lords Inn- Hotel & Spa

Enjoyed the hospitality. Room was clean but little small but was good, Room service was fast and good, staff very polite and very cooperative only breakfast buffet items were very less. If we require paratha instead of puri it is chargeable. Improve on this.

Nicest staff!! But I must say these two people (front office staff) are superb pro active too good..keep it up Mr Ayush Miss Soring Overall experience was superb.. would love to visit again with my family members.. Thumps up to all of you!! See you all again!!

1. The lift was not working. No timeline was provided so as to when the lift would be serviceable again. 2. We arrived 5 hours post check in time and the room was not ready (Room 305 & 306). We as guests don’t expect high end welcoming on arrival after 12+ hours of travelling, but we do expect the basic hospitality, at least the room to be ready on time. 3. After the rooms were handed over, basic necessities were missing such as toiletries (dental kit, etc.), room slippers, etc. 4. Since the lift was not working, the restaurant on the 6th floor was kept shut and restaurant of the adjoining hotel (Hotel New Orchid) was provided as an alternative. The F&B service provided was pathetic. The individuals serving had no sense of order of the meal course. (Dal rice was served before the main course and rotis were served). All cutlery items required were not kept on the table until asked for separately. Price of the food item in the menu card was not aligning with that in the bill. This reflects that the hotel is cheating with the customer. Bill had to be revised multiple times on request. (Restaurant as well as room service). 5. Room keys were handed to the reception at around 10:15am on 15th May 2024 and room cleaning was requested. We have arrived back in the hotel at 6:30pm and the rooms were not cleaned. In fact the rooms were exactly how we left, which indicates that the rooms were not even opened and hence the staff did not even bother checking on the rooms. This shows utter ignorance of your hotel and staff to customer service. 6. On ordering for room service, half the items on the menu were declared as not available since it would take slightly longer than usual to cook. The staff could have informed that it would take slightly longer since it will have to be made from scratch, yet they chose to declare it unavailable. After requesting, the dish was made to order. Prices of drinks in the bar menu again didn’t align with that in the bill and it was made to revise twice. 7. Room service number was not reachable at any time. All requests had to be made directly to the reception. Water bottle was requested in the morning of 16th May 2024. No bottle was provided at all even during checkout. 8. Staff for room service were dishonest about the things requested. For instance, scissors were requested to one of the staff members. He said that they do not keep scissors in the hotel, which is very unconvincing. Right after a few moments, the same request was made to another staff member and he said that the hotel has only one pair of scissors and those have been given to a guest for use. Staff members are lying on the face. 9. Basic beverages such as tea & coffee were not provided for breakfast. Coffee was stated to be unavailable. I don’t understand how can a 4-star rated hotel not have coffee served for breakfast. 10. Breakfast buffet was a chaos and absolutely not even bothered to manage the same. The staff didn’t care about handling the chaos at all. 11.