Usuário convidado
9 de abril de 2024
When we arrived in the hotel, they wanted our OCI’s and my under 16 children’s as well. Then they gave us a 2 bed room for 4 people. The ***ager then argued with us for half an hour as he wanted us to pay for 2 extra beds, when we clearly stated in our hotel booking that we needed a room for 4 people. The ***age continued to blame us. No where on the website does it say that children count as under 8 years old only. They wanted us to pay for the 2 extra beds and we explained to them that we booked the hotel for 4 people, which clearly means that there needs to be beds for 4 people. The ***ager continued to remind us that childrens booking is for ages 8 and under but it doesn’t say that anywhere on their website. The staff around him continued to laugh about the situation because they found it funny? Extremely rude of them. They then agreed to give us one bed free and make us pay for the other bed. The ***ager’s advice to us was ‘go find somewhere else to stay’. I found this was very unprofessional. We weren’t able to get a refund either. We went to our room and it smelled strongly of tobacco.
Traduzir