Donal
3 de abril de 2024
We rang a couple of hours ahead of check-in and asked to cancel the fourth breakfast for our three nights as I had to tend to my sick mother and sister for the weekend. The lady at the reception told us that she could not do that and that I had to contact ******* whom we booked the room through. ******* were terrible and told us three different stories as we had to ring three times and spend an hour working at it to make sense of what we needed to do resulting in much unnecessary stress. When my wife arrived, the person at reception at the hotel cancelled the fourth breakfast straight away. I wish to complain that I was given this incorrect information resulting in this unnecessary stress in what was supposed to be a relaxing weekend.
Traduzir