Fiesta Americana Hacienda Galindo Resort & Spa

This is a gorgeous property with many activities. The food is delicious and most of the staff are friendly. The negative ... we had three rooms, one of our rooms did not have a welcome fruit basket, in another room we found two dead cockroaches, and finally, if you wanted coffee pods you had to go to the registration desk to pick them up.

And Oasis only two hours from Mexico City. We travelled with a 1 and 4 year old, and it was perfect. Food, service, and facilities are all 10/10

Very nice hotel. I rather 4 only cause of cleanliness for the bathroom.

exceptional management and staff, but I regret not reserving directly with the hotel. ********** rate was not competitive with the fiesta inn website.

Whenever I see the words “resort and spa” I have a certain expectationand the resort did not meet that definition at all, in my opinion. Although the staff is very friendly, and helpful, they don’t speak English so it was a very big challenge for us. One person at the desk spoke some decent English but when she was not there, we were so lost. Secondly, ********** advertised that this is a VIP silver hotel; but there was nothing special about the VIP silver rated… so ********** needs to get rid of that label. Third, we reserved 2 suites and both hot tub spas outside the 2 rooms were not clean, and one of them even had a dead roach in it. Fourth, none of us could figure out how to turn on the fan even when we tried to pull the cord. We even had the maintenance guy come up to help fix the sink and turn on the fan. He couldn’t figure out how to turn it on. Fifth, when they served the buffet brunch on Saturday morning, there were bees sitting on the fruit trays and sweet pastries trays….none of the fruit & pastries trays had a cover on it. There were also flies as well, but more bees than flies on the sweets… The only nice things that I saw were the historic views of the hotels and the courtyard, and the friendly staff. This is not a spot for a vacation! And it is not a place that deserves a score above 7.

What can I say? This 500-year-old hacienda is breathtaking! The grand entrance is jaw-dropping and I couldn't stop taking pictures from all over the property. It seemed every corner we turned offered something magical.

Everything was fine except for not get treated as a expidia gold member. Hotel was NOT AWARW of GOLD member treatment!!

Lovely place. Wonderful and relaxing stay.

The experience was great check in was a little cumbersome but other than that it was very pleasant. The staff was corteous and the facilities were nice.