Milton Keynes Sw(Furzton Lake)

The check in process was painful, with lots of customers waiting for long periods and limited interest by the check-in team. I was in a rush to turn around in the room and attend an evening event so I didn't notice initially but in the morning I realised that my bathroom was covered in mould, which was disgusting. By this point it was obviously too late to request a different room. We also were not told at check in that the breakfast room was not functioning, despite the fact that the staff knew at check-in, and therefore no breakfast was available so I had to source this elsewhere at a huge inconvenience because this hotel is not near any other facilities. Overall, I disliked my stay at this hotel and it is one of the worst Premier Inns I've stayed at. Definitely will not be staying again.

I have never experienced such disgusting service. I was charged twice for a room which the vile receptionist, Kim, would not let me stay in as she couldn’t understand why i was upset that I had been charged twice but “it hadn’t gone through on their system”. Funny that; a week later I am still waiting for a refund as they were not just “pending”transactions on my bank account. I’ve been waiting since last Wednesday for a member of management to call me. If you want to go to stay in premier inn and be called stupid and have the staff clicking their fingers at you, whilst sneering as they tell you you cannot stay, after you’ve just driven for 10 hours, then head to this site. It was an absolutely delightful experience! Kim should certainly not work in any form of customer service role.

Too many issues to write sadly, have previously stayed and found no issues then which is why I returned but in the time since I last stayed it seems a lot has changed for the worse. I have sent an email to colleagues advising them to seek different accommodations when visiting our head office in MK only to be shocked at the number of similar experiences shared. spend an extra £10 and find somewhere else is my advise

The rooms are spacious with comfortable bed, desk with chair and separate chair as well as clothes storage and coat hooks making it easy to unpack everything. The bathroom was smaller than expected with a shower over the bath which may be awkward for some people. Though I booked two rooms on the one booking, the rooms initially allocated were on the same floor but almost as far from each other as they could be. After speaking to reception, we were allocated rooms across the corridor from each other. Toilet paper provision and tea provision in the room was disappointing. I had to ask for toilet paper as the dispenser in the bathroom had barely a centimetre depth of paper in and was provided with a toilet roll. There were only standard PG Tips tea bags in the room and when I made enquiries was told that was all there was. At breakfast however, there was a range of PG Tips teabags available. The breakfast staff were helpful and polite though on the second morning they were dealing with a lack of supplies so some items were not available. The selection of cooked breakfast items was okay and they were hot. The selection of cereals was also okay, as was the selection of teas as mentioned above. Overall a comfortable stay.

Hotel corridors stank of ****. When spoke to the reception staff, all i got a reply of, we don't have any air fresheners?! Hair in plug hole of bath (not mine) Breakfast food was cold, even though i was there just after it started. I usually stay at this hotel when visiting friends, i may have to re-think this next time

We enjoyed our stay here, it wasn't our 1st choice but a very good 2nd choice after the Ramada cancelled our booking. The room was clean, tidy & comfortable, even if a bit tired, a good lick of paint wouldn't go a miss. The Hungry Horse next door is a great place for food & drinks. The free WiFi was good enough for everything we needed. The free parking was a big bonus.