Kasa Frisco Dallas

There's no employees. No one to ask for help. Was given wrong codes to get in the property. For a while I thought I was at the wrong place, but yeah I was at the right place. Toilet had a hard time flushing and there is no one to fix it. Requested a crib, wasn't delivered and there isn't anymore at the property that can deliver one. Local residents had to let me in and I was able to access my room by chance. If I wouldn't had reached out to a kind stranger I would still be outside the property

The apartment was very nice - clean, spacious, comfortable. We were there in February so we didn’t use the outdoor pool, but it looked really nice and well maintained. The kitchen had a toaster, coffee maker, and electric kettle. There were plenty of plates, bowls, and flatware. Knives were decent, better than I often find in short term rentals. Plenty of dish soap, dishwasher detergent, cleaning spray, and laundry pods were available. Valet trash service on Thursdays and Sundays was nice. The provided directions provided for parking and getting into the building were terrible. I used the step-by-step directions and found them confusing, outdated, and not consistent. One photo showed a door with a call box that didn’t exist. The facility is advertised as having an elevator. I was quite disappointed to find the check in instructions told me to go down one floor via stairs. I was using a large stroller. I found a long way around to the lower level of the parking garage and walked out that way, but it took some time for me to find that option. There was also a step to get into the building. If you need a wheelchair accessible building, this is not it. When I had trouble figuring out how to get in, I used the “24/7 virtual front desk” but I got no response. I will say I got a quick response when I reported some damage to a door that was there when we checked in. Maintenance staff was sent within the hour.

Amazing place to stay. Only recommendation is to add tvs in the bedrooms, overall a great place

It’s right next to the highway (which provides easy access) so you do hear some highway noise.

We have staryed here many times and appreciate the spacious accommodations. Kitchen is well stocked for cooking. Frisco area has so much to do.

This property was amazing and near a lot of shopping dining, sports and festivities for family and friends

Very large space, had everything needed our stay.

I was relocated to a different hotel due to water leak in the room we had booked. Although we didn’t get to stay were we wanted they were quick in response and made everything ok. We will try to book again on our next trip.

Took us about 25 mins to get into the property at arrival the code we were given didn’t work. Also the sink and tub shower didn’t drain and was backed up in the Main bedroom. We notified Kasa of the situation but maint. never came to fix it during our stay.