Hotéis Best Western Plus em Fresno

I've been to this property for business on-and-off since the beginning of the year, and my first experience was not a good one with housekeeping - I didn't need my room serviced everyday, but when I did make the request they finally came 3-days later. Since then my experiences have been fine, mostly because I have stayed for shorter periods and don't need anything from housekeeping... Well, my most recent stay was marred with poor service, and I guess that is mostly my fault since I left something in the room. In trying to retrieve my item, I got housekeeping's voicemail and left a message. After not receiving a call back after 3 days, I stopped-by the property since I was back in Fresno. However, the front desk told me I couldn't do anything other than call back and leave another voicemail - I also left a message anyway. After another 3 days, I still hadn't heard back, so I stopped-by again and the front desk said there was nothing they could do - so 3 voicemails and 2 in-person visits and I couldn't even ask directly if they had found my item, let alone receive any response... so I know my item is gone. I simply advise that if you want to stay at this property, try to avoid not only housekeeping but the front desk staff as well if you want a good experience. If you need to interact with either of them (which most of us do), then I would definitely recommend you go somewhere else!

Upon checking in, the hotel was nice and clean. The staff greeted me immediately and was really nice. Evelyn took care of me and got me checked in and showed me where to park closest to my room. The rooms were nice and the beds were comfortable. In the morning they had a buffet for breakfast, it was a nice variety of foods that was always stocked up and delicious. Christian was great and even offered to help me get my plate to my table while I waited for my toast to be toasted. Pretty cool place. I would definitely stay here again.

Only thing that wasn't to my liking was there was only entrance They wanted yew to enter through instead b4 they use to have a variety of entrances accessible to the hotel it was a hassle moving my belongings from the father side of the hotel nd my room was on the 3rd floor. Nd no baggage dolly that they use to have b4 that wasn't Available either

The location of the hotel is very close to the airport, you can walk, you will be through the airport parking lot! Hotel facilities are very old, there is no service at all, enough for overnight stay at the airport!

The manager, Jorge Ponce and staff member Karina absolutely do not care about guest safety! I understand that this site isn't on par with the likes of a Marriott or Hilton, but at the very least they should care about guest safety. I was in room 207 next door to a belligerent, raging guest. He carried on screaming and banging around on already thin walls/doors. I contacted the front desk where Karina claimed she would check for the disturbance. I have no way to verify whether or not she did. She did not follow up with me, not even to check to see if I was okay. I contacted Orbitz to see if a resolution could be had. I asked to change rooms, she claimed there were none. I asked for a refund, even partially. She and the manager said they could do no such thing. Jorge Ponce, the manager gave me a bogus phone number claiming it was to their corporate office. So I found the correct number myself. I am a travel nurse in the area who was solo and asked the manager Jorge if he would leave his mother/sister/aunt/daughter in such a predicament knowing it was unsafe. HE DOES NOT CARE. Needless to say, I left that dump quickly! It was a 1 night stay that unfortunately turned to 2, where there are transient/homeless people sleeping in the stairwells, people leaving the doors intended to be secured from non-guests propped open for anyone to roam through, front desk personnel with bad attitudes and no concern for safety. Only 1 guest is allowed in the front office where you check in so if you're there in the summer you'll be stuck outside in Fresno's horrible dry heat while the front desk personnel takes their precious time, instead of being considerate of other's well being and time. If you can afford to go elsewhere, do that. Don't let the pics fool you, they're cheap for a reason. THEY DON'T CARE.

The road was blocked by heavy snow, so I couldn't get to the hotel, and I couldn't get a refund. Temporary diversion to other routes, it is still difficult to find a hotel temporarily, most of which are fully booked

Yes, coffee and fruit are always available at the front desk, the front desk service is very good, the rooms are all very good, good, clean and comfortable, in short, cost-effective, in the US emperor for a month, the price of this hotel is really good

It's new facility and room are modem design, except road vehicle noise can hear a few times that is perfect stay. Location is good, you can walk to Target nearby.