Courtyard Frederick

Good clean room and good customer service

The hotel was recently renovated and super clean. Everything is new in the room and hall way rugs are clean. The beds are just right - not too firm but not too soft. The pillows were great. Usually hotel pillows are too full of whatever stuffing they put in them or else too empty and flat. These pillows were excellent. Every one of the hotel staff I encountered was super friendly and helpful. And I mean genuinely friendly, not fake corporate face friendly. The toilets were super powerful. No namby pamby weak swirling flush here. Just hit the toilet handle and the contents are gone in a second. Boom! Marriott probably got these toilets Army surplus from Yugoslavia under the former Soviet Union. They are that powerful and do the job. The area is safe and one is not afraid for personal nor their car security. The hotel is right off the highway and easy to get to. However the highway noise is not too bad and not a deal breaker.

The hotel is nice. I practically live in hotels, especially Marriotts. So, I have my fair share of ups and downs. Some of the downs were, there was no soap. I had to go down to the front desk to ask for soap, and i stayed for an entire week straight and they only serviced the room once during the stay. I know some properties nowadays clean or service once every other day now, but once in an entire week is a bit much. Now, you’re getting to the point of needing to ask to replace toilet paper and tissue paper. Not to mention the stockpile of recycling and garbage. Pre-COVID, there was a program that was optional, to have your room serviced once every 3 days or five and you’d get bonus points as the guest. Now, the option is taken away with the hotels saving a great deal of money on not servicing as often, but now you are sacrificing the quality of the institution of the property itself. It’s a Courtyard. However, I recently returned from several weeks in Central America. It was amazing. They’d make animals out of towels, clean the room daily, everything was pristine, breakfast was included and was as great as some breakfasts I’ve had at JW Marriott properties. But Courtyards in the U.S. don’t have breakfast included, not even for Titanium or Ambassador Elite members. So, not all of the same name brand are created equal. I’ve stayed at several Courtyards in California that stand out from the rest. So, it depends. The suite was great. There’s no gym at the moment, it’s under construction. Plenty of parking and tons of things nearby. I’d stay again. But, hopefully they’d address servicing the room more than once a week.

Meh. Beds are super firm, HVAC has a governor so you can't go below a certain temp or above a temp, no extra blankets in the closet, we had to got get them from the desk. Facing a main road and we heard truckers with their jake brakes all night. Interior walls are paper thin so when the neighbors checked in at midnight and had trouble, we heard it all, along with the extended full voice discussion of who would sleep where. In the renovation they are removing the pool, so word to the wise if that is something you want. This is an older building, probably built in the 80s Pluses- clean, recently redecorated, friendly staff, located on a ring road of Frederick and basically less than 10 minutes from anything you are looking for except a drup stores. Was fine, but would not do again.

Their site advertised a pool, when we got there there was no pool. Staff was OK. But got in the room and there was no microwave, so we had to use the microwave out in the lobby and it was dirty. Also when they vacuumed, there was dirt underneath my side of the bed. Plus when we got in the room the smell of Febreze was so strong it gave you a headache. We were there for two days and the smell lingered during the whole time. so overall the stay in the hotel was meh at best.

Still a nice stay in Frederick. Pool is currently under construction currently. Of disappointment was the bistro being closed on a Saturday evening. The employee working the shift called out. Night manager was very accommodating and welcoming!

We were only there for one night, so it's hard to provide detailed feedback. The room was fairly spacious and the beds were comfortable. No complaints!

The concierge was mediocre (didn't even point us into he direction of our room), housekeeping forgot us the first day and even again after apologizing for the first time. The restaurant was closed our entire stay without any notice, so we had to go out to eat after a 5 hour drive. I didn't find out about about the pool and hot tub being closed until I got there. I have had better stays at hotels for half the price.

Usually stay at the Hilton Garden Inn when in Frederick, MD (at least twice a year), but discovered online that the rooms at this Courtyard have windows that open, allowing fresh air into room. This was the only reason I booked at the Courtyard, last stay at Hilton room was very stuffy and smelled dusty. Found the Courtyard to be a great hotel, clean modern rooms, in much better shape than the Hilton. This Courtyard will be my new go-to hotel when visiting family in Frederick, MD.