Frank
6 de setembro de 2023
I arrived after making a ********** reservation and was told there was no reservation for me. I showed the hotel staff my reservation. but they could not locate my reservation. I then needed to make another reservation and directly through the hotel and paid for it. After I looked at my credit card activity, it showed I was charged by ********** as well. That's right, I paid twice for my one night stay. After multiple emails with **********, they refused to refund my money they charged me for a reservation the hotel said they never received. Dealing with ********** was so frustrating, I will never use them again. The worst customer service!!!!!
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