Hilton Garden Inn Frankfurt City Centre

Worst Hilton ever! This made me delete my Hornor APP and forget the points. The service was ****ty, the Asian lady in reception acted like I owe her 1 million, I checked in in the previous day on app and chose my room, but the room is still unavailable at 3pm (I’ve already waited for half an hour, the lady changed my room without even notifying me until I found out), no apology, no smile, just let you wait, the lady even forgot to give me room card, I used digital key to open and found no power, she asked me to pick up the card by myself because he has no time to send to me! The room is small, shabby, equal to motel in China, cheapest one. This hotel ruined my holiday. Why Frankfurt is in such a mess today? Because you welcomed too many non-sense, unpolished, rude and not educated people! You gave them the so-called mercy, they returned with chaos. Everything is ****ty, people are lying on the ground everywhere, rubbish all over the street, police wandering with gun...I dared not going out after arriving this ****ty hotel through the chaos surroundings. Finally, the hotel charged my small dog EUR50 per night, with this price, total 165(with parking 25), who would have chosen such a stupid hotel? So I canceled my booking on second day and deleted honor app immediately. Will never ever come to Frankfurt again. Horrible experience. The city is not the one as before

Room is clean and good breakfast

酒店位於法蘭克福市中心中央火車站附近，附近有地鐵站搭S8或s9可直接到達法蘭克福機場，出行非常方便，酒店早餐很豐富。

出行很方便、酒店地址相對也比較安靜、安全。

必須好好的表揚攜程，但這個酒店的服務真心不咋滴。晚上9點多抵達，訂的是大房間，給了一個連行李都放不進的小間。跟前台理論，前台説都是一樣的。於是衹能試着跟攜程溝通。想想國內已經半夜3點，就算要換房也得第二天。沒想到電話即可就過來了，因為沒有我們訂的那種大標間了，處理方式是給一個套間，讓我們補差價，check out後攜程再把差價退給我們。處理時間不超過半小時，我們愉快的接受，當晚就換好了房間。酒店也同時接到了攜程代理商的電話，同意這樣處理，雖然他們很驚詫中國的平台效率如此之高。再説這個酒店，離火車站是比較近的，其他都很一般，價格在同等酒店裡也很高，下次不會選這家。

酒店不錯，設施齊全乾凈衞生早餐也不錯，離火車站很近，***也很近，去河邊逛逛也很近。

房間雖小，但很精緻，早餐也不錯

房間整潔衞生，服務態度也很好

地址位置很好，交通便利，購物出行都十分方便，附近有很多吃飯的地方，酒店工作人員態度友好，適合商務和旅遊人士居住