Hotéis Holiday Inn em Frankfurt

The hotel is not as close to the airport as we thought. We arrived at the airport airport after midnight and found it is not possible to walk there. We ended up taking taxi to get to the hotel. The staff at the hotel is nice. He gave us two rooms for us and our kids though we only booked one. Breakfast is nice too.

I preferred to stay in this hotel with my daughter due to its location (very close to the train station), but walking from the station to the hotel I realised that it was a bad idea. It does not matter if it is day or night you see addicted people smoking drugs, you see dealers all around and the smell of the streets are awful. My daughter was so frightened about the location. In addition to that the receptionists were impolite, insensitive and ignorant. I was in a hurry to rush to the airport due to the last minute strikes in Germany including Frankfurt transportation. After checking out around 1200 pm I forgot my backpack on the sofa in front of the front desk. I realised that when I reached to the airport. I quickly called the hotel to ask their help as my wallet and our passports were in it. I called 3- 4 times and talked to the receptionists to describe my backpack and get their confirmation. Both receptionists confirmed couple of times that my bag was not there. They claimed that they checked and it was not there. I also asked them to check the room in case I was mistaken, but they did not call me back to inform me about its whereabouts. After having almost a heart attack on the way back, I reached to the hotel and saw my bag there. This is totally unacceptable. Staff should not be that ignorant and insensitive. Just checking the sofa in front of them (probably 1-2 meters away from the desk) should not be that difficult. When I showed them my backpack, they just said in a very insensible way that they thought it belongs to someone else! It is a shame as the hotel itself is nice, clean and well equipped.