Tracy
25 de setembro de 2023
The description ‘Accessible’ did not say ‘Handicap Accessible’. We had NO idea we would be in a handicap room. The clerk who checked us in was hard to understand and he kept asking if we smoked, vaped, did pot-we said no. We said we were there for a retirement party for our nephew and he kept asking what our nephew did wrong. We said nothing-he was retiring from the navy. Honorably. He said, what did he do wrong? Nothing. He is an officer and retired as a commander. He was convinced we smoked (my 70 year old sister &myself who is 61 years.
Upon arriving after driving 11 hours on 9/20 - we were taken to this handicap room. The bathroom had dirty towels on the floor. Upon returning to the counter we were told we had to pay $34.50 to move to a different room.
This room was just ok. We ran to the grocery store. Upon our return we found big bugs (big cockroach to name one) on the floors (I have photos). The Manager was super nice and helpful at 9:30 pm, she moved us to yet another room. Roma Patel was super helpful and nice.
This 3rd room was better. After seeing all the bugs in the previous room (which I was charged an extra $34.50 for). We went ahead and stayed until our departure date on 9/24. We only slept there since we were visiting our nephew who celebrated his retirement from the Navy as a Commander. We slept with all of the lights on so that if there were any bugs we hoped they would not come out.
The main Manager was to call us yesterday - but did not.
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