Candlewood Suites Fort Wayne - NW

The hotel is in a good location. The rooms have kitchenettes, which is a plus. Everything is clean and in good condition. Staff is very friendly and helpful. Guest laundry is available for free, just bring your own detergent. Other than free coffee there is no complimentary breakfast. The bathroom doesn't have any way to really hang up your towels. There were no sharp knives in the kitchen. No enough dishes either, no tablespoons, no cork screw, no scissors. So, our first trip to Meijer was for basic household items to make kitchen and bathroom more usable. I wouldn't mind paying a deposit, or "rent", if these items frequently get stolen. The only thing that I really disliked was that they advertise a pool, showing pictures of it on the website, and keep doing so even when there is no pool. The pool was shut down for repairs - and had been shut down for months. If that is the case, please take it off your website and notify guests. The overall experience was OK, we may come back (with adjusted expectations) if we're in Fort Wayne again.

Subject: Formal Complaint against Candlewood Suites Fort Wayne, An IHG Hotel Introduction: I would like to formally lodge a complaint against Candlewood Suites Fort Wayne, An IHG Hotel, regarding my recent stay at the establishment. My name is Robert Holocher, and I checked into the hotel on July 3, 2023, having made the reservation through CLC Lodging CrewFax. Unfortunately, my experience at the hotel was far from satisfactory, and I feel compelled to bring these issues to your attention. Abstract: During my stay at Candlewood Suites, I encountered various problems, starting from the lack of knowledge among the hotel staff on how to process payments through CLC Lodging. This immediately caused confusion, as the front desk staff was unaware of the appropriate procedures. Arguments with Examples: 1. Lack of Knowledge and Harassment: Early on the following morning, I received repeated phone calls from the front desk manager, Mark, demanding payment for the reservation. Despite informing him that my reservation was made through CLC Lodging CrewFax, he failed to comprehend this and persisted in demanding payment without considering the alternative process. I was trying to resolve the issue by contacting CLC Lodging via phone, but Mark's constant interruptions hindered my ability to resolve the matter swiftly and efficiently. 2. Unprofessional Behavior and Involvement of Law Enforcement: Instead of showing understanding and patience, Mark started to behave unprofessionally. He prejudged both my wife and me, demonstrating a lack of empathy and respect. While attempting to resolve the payment issue, Mark took the extreme step of involving the authorities, leading to law enforcement officers entering the hotel premises to escort and trespass my wife and me. This unnecessary involvement of law enforcement was completely unjustified and only added to the distress of the situation. 3. Failure to Return Incidental Fee and Active Reservation: Additionally, I would like to highlight that the room was fully paid for by CLC Lodging, and thus, no payment was required from my end. Despite this, the hotel staff failed to refund the $50 Incidental fee. Furthermore, it is concerning to note that the reservation still appears as active, indicating a lack of organizational competence and attention to detail. Conclusion: In light of the aforementioned incidents, I am deeply disappointed and dissatisfied with my experience at Candlewood Suites Fort Wayne, An IHG Hotel. The lack of knowledge, unprofessional behavior, involvement of law enforcement without just cause, failure to refund the Incidental fee, and the persistence of an active reservation have collectively marred my stay. I kindly request a thorough investigation into this matter, along with appropriate disciplinary action against Mark for his unprofessional conduct. Furthermore, I urge the hotel management to rectify the payment issue promptly and refund the Incidental fee as per the hotel's policy. I e