Upon arrival we had been sent a text to check in early but when we got there we were told we couldn’t. Ok, whatever. So we put our bags in storage and decided to hang out by the pool, which truly was the best part about this hotel. When we received a text that our room was ready, we were given our keys and to our surprise when we used the keys to get into “our room” it was actually someone else’s room with all of their belongings. To say we were appalled and nervous about this happening to us is probably an understatement. The staff was rude, did not care to fix our issue and never once smiled. It wasn’t until we escalated it to the manager that we even somewhat felt heard. We have been promised to be comped a nights stay so we will see if that happened. 10/10 would not recommend this hotel.
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