The Abbey Resort

We only stayed for one night which was definitely not long enough. The room was nice and clean and the beds were very comfortable. Each villa has its own outdoor pool, which is pretty amazing. We got there too late to use but we were able to use the indoor pool. My one and only complaint was the hot tub was lukewarm. We're not able to explore the entire resort, but we did go to the west bar which had an amazing piano player/ singer. The marina area was beautiful. The staff was so friendly and helpful. We will most definitely be coming back to stay longer and partake in the activities put on by the resort. I do wish I could've brought my dog but I understand.

The place is great for families with kids!

I had to deposit my luggage in the lobby and then drive to a distant parking lot and trudge back through the slush and snow to the lobby. We had quite a bit of luggage including a cooler, so I asked the clerk for a luggage cart so I wouldn’t have to make multiple trips from the lobby to the room and leave the rest of my stuff unattended with strangers. The clerk said I could not have a cart, I could only employ the services of a bellboy, and only a bellboy could use a cart. I asked if this included an expected tip and was told yes. Being a self sufficient person on a budget, and the room already ridiculously overpriced, I declined hiring a bellboy. The room was small, clean, didn’t stink, nice bathroom, no microwave, uncomfortable fold out bed couch, somewhat deformed mattress on king bed that gave the impression of being on an incline rolling me to the edge. No microwave. I thought there was no refrigerator too, didn’t discover it was hidden behind a wood panel until it was too late at check out time. The snooty refusal to provide a basic luggage cart soured me on this place. Also, I hadn’t visited it for 45 years, and in the meantime some ghastly and unfortunate “remodeling” had trashed the once fine architecture. The original dark wood rustic beams had been hideously and amateurishly painted over with inappropriate white paint. The original health spa rooms with steam and dry saunas, exercise equipment, and massage tables had been gutted and destroyed, replaced by a dismal and completely abandoned kiddy pool. Diving board had been r Ed moved, the hydrotherapy pool had been ripped out and replaced by a squiggly shaped hot tub thing, and the original poolside views to the outside vista had been obliterated by the addition of a pinball arcade area. The quiet original stateliness of the pool was ruined by the addition of a large screen playing childish cartoons with a high and disturbing sound volume. A tragic demise to a once great resort, and an abomination to the original once tasteful architecture. Not the kind of experience one would hope for in a lake side resort.

I’ve been visiting for a few years before I had kids I loved how calm and relaxing the place is. Now with 2 toddlers I love how family friendly this resort is. We went for a relaxing trip! We had our first ever hiccups this time the water boiler went out on the first night so we didn’t get any showers after the pool and the next day they advised us the boilers were working at half capacity so they offered to move us to another building which we agree they also comped our lunch on the house for room service and our resort fees. They went above and beyond for us. I will continue to make this a trip to the abbey with my family. It’s our favorite drivable resort from Chicago to get out of the big city.

Stayed here in hopes of having quiet, and relaxing bday weekend. Was greeted with a long , slow moving check in line when we arrived, but nice staff. Navigating the building was like being in a maze, we got turned around a few times …I would recommend adding a few more signs around the building to help improve this. Once we arrived to our room, we noticed the bathroom door wouldn’t close due to a misaligned strike plate. We were moved to 2nd room that had the same issue. 3rd room had some kind of dye stain on the headboard, but we were tired of being moved around & opted to stay in that room for the rest of our trip. No type compensation offered for the inconveniences. Rooms were comfortable & clean otherwise. Thin walls, could hear neighbor snoring in the next room. Enjoyed the onsite restaurants. Paid $40 per person for the Day Spa experience, pool was nice, but a little chilly . Jacuzzi was nice. Himalayan salt room wasn’t working. Beautiful scenery. Im sure it’s even more beautiful during spring/summer. Despite the inconveniences, we were able to slow down, relax & make the most out of our weekend trip. I’d rate it a 7/10. Thank you.

Nice looking property. Some areas need updating. Hall carpeting nees regular vacuuming. Good size rooms. Biggest turn off is the overwhelming smell of chlorine as soon as you enter the lobby. Disappointed that i could not get a spa appt or a day pass, one of the main reasons I booked the Abbey.

Excellent resort location and amenities but only drawback is food. Restaurant has 1-2 items for vegetarians which is very disappointing

The trip started out great and the hotel was nice and beautiful location. We were really excited to ise the amenities that at the hotel during out stay unfortunately we couldn't. We were told that the hot water was not working in our room and it would be fixed shortly, which at the time wasn't a big deal.

Definitely love the lobby and having lunch at the Waterfront. But they absolutely need more signage for getting up and down hallways to the different parts of the hotel.( and also would be nice to have a microwave in your basic room and not have to go to a different floor )Also to have more of a checkpoint at the pool as we heard groups of teenagers that were just there to use the pool and were going home they were not even staying at the hotel. And I understand having different promotions and events but to have a kids scavenger hunt for 9:00 a.m. till 9:00 p.m. with them running all around the hotel maybe to shorten the time frame as to be considerate of other guests