Fairfield Inn & Suites Fond du Lac

We stayed here for a tournament. The location is great, right off the highway with plenty of places to eat close by. The hotel is modern and extremely clean. The beds were comfortable and there are usb ports right in the bedside table. Each room has microwave and fridge. The bathrooms are large, and again, extremely clean. The gym was one of the best I have seen for this hotel tier. The pool is very small, but again, one of the cleanest facilities I have seen in my travels. My only issues were that the walls and floors are thinner (as it seems to be in a lot of newer basic hotels these days) so we could hear our neighbors and the people walking above us. However, we had expected this and brought a sound machine for the room to drown out exterior noise. Also, my son and I went down to breakfast at 7:02 (it started at 7:00) and half the items were already gone (waffles, Western omelette, etc). I know the hotel was fully booked, but I would have expected them to be prepared for this.

As longtime Bonvoy member, I was unable to get a late checkout. I asked upon arrival and they said check the day of to be sure. I did just that and they could give me an extra 30 minutes but not the 3 hours I requested. Housekeeping was about the only decent thing at this hotel. If you working and require a late checkout stay far away from this place.

So clean . Coming in from a long road trip to relax in a clean ,odor free room is amazing. A lot of disrespectful comments about Dhvani , I totally disagree. She was always friendly and accommodating. I’m a clean quiet person and I love a clean quiet hotel . I have stayed in a lot of motels in the last 35 years , and this one is by far my favorite.

As a Titanium status rewards member who is very loyal to the Marriott brand, I can honestly say this property has the worst front desk / management employee I’ve encountered anywhere. The woman at the front desk was very condescending and rude to me and lacks even the most basic understanding of how to be customer focused or provide good let alone excellent customer service. Despite this being a newer property, do not stay here and book elsewhere. I would rate it zero stars if I could!