Usuário convidado
30 de maio de 2024
Amazing customer service throughout! I explained before we came that my Mum has terminal cancer and accessibility issues and they couldn’t do enough for us , from the minute we walked in they took our bags and parked my car and showed us round the hotel and spa and made it easy for Mum to know where she was going . We were placed in the nearest room to the reception as promised and the room was sparkling clean and very spacious. The roof top spa was fab and once again very clean with excellent facilities, the lady in the spa brought our drinks to us wherever we sat so Mum didn’t have to walk far . We had afternoon tea later and drinks in the bar and again the service from all staff was second to non, it’s a breath of fresh air to see well trained, polite staff . The food was excellent too! Special thanks to Mya I think she was called on reception (I think she was quite new) she was excellent from check in to check out and very helpful, as were all the staff , a credit to your team! We will definitely be back thank you for a wonderful stay, everything was perfect! You made my Mum very happy!
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