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We got this room on a fly, as we were stopping to rest before we continued on our own whisky trail. The innkeeper was lovely, very accommodating. The room we got was the largest we experienced in uk/Scotland. It was not too cold, as they had heaters in the room AND in the bathroom. The room was facing the main road, so it was a little noisy, but we were so tired, that we really couldn't hear it...bed was kinda springy, but when you lie in it, it's alright. However, hopefully the management would consider putting on a topper, so that guests won't feel the springs so much. Tea n coffee was provided...we didn't try the breakfast but had a slice of homemade apple pie with cream.....not sweet, more tart, I like it tart rather than sweet. Hubby was happy looking at all the various whisky the bar had. Overall we like this hotel/Inn as people were really friendly and the location was good. Also, the room was very clean. Didn't give 5* for amenities, as the toiletries such as toothbrushes, slippers were not provided, if it did, would have been wonderful. But I would happily stay there again as we liked the staff who ran the show. Thank you

My second time staying here and is now my go to place in Elgin. Always get a warm friendly welcome on arrival. Wonderful big building and gardens to match. Gated driveway up to the property. Even has a guest lounge with a roaring log fire. Fantastic. Central enough to be within walking distance of the centre of town. Bedroom is full of character and really comfy big bed. Good choice of breakfast in the morning. When I consider places like the Premier Inn that I used to stay at there is really no comparison. What a wonderful place.

Excellent lunch today. Great menu. We had Korean chicken with coconut rice. Massive helping. So tasty. The young waitress was so nice and smiley. Very attentative. Wish there was more like her. We saw several meals coming through and all looked delicious. Busy at lunchtime. Highly recommend.

I checked in expecting on of the rooms advertised thinking that was the room I’d paid for, for the two nights. We were put into the annex which smelt of cigarettes and dampness. There was dust everywhere, window latch was broken, the shower leaked, the iron was stained with burn marks, the room was cold and dark, the carpet needed to be hoovered. Alex was lovely and tried to help. He offered us the family room but told us if we didn’t like the room we had we wouldn’t like that one. So he said he would put us into the room we were expecting for the next day. I got back from spreading my grandfathers ashes and got put into the new room. It was much worse. Lights aren’t working, toilet floor is lifting (Lino) and a trip hazard, the toilet handle was broken, stains of fingerprints on the wall, stains on lamps, damp marks on walls, the door is stiff to open (we literally had to barge the door open and slam it shut). I have taken so many photos and asked the girl at reception for a complaint form. She said no. She told me I had to be email them or write on a piece of paper so I said I would do both. She slammed the pen and paper down at me. The food here is good though. Alex was lovely and did try to help but the rooms I believed I paid for were not what was received. It was false advertising. No wonder the rooms I had are not advertised! The rooms I had received were not worth £270. Sunday 25th August, we had to leave at 7am latest for a 12 hours journey. No one was in reception. We called the ring bell 6 times. No answer. Tried calling the phone to see if anyone would answer. No answer. In the end I had to leave the letter and keys on the reception desk and go. Thankfully, we paid for our food the first night. But this hotel is Shocking! Avoid it!