Red Roof Inn Florence, SC

I have visited this location on 2 separate occasions, once on April 1st and the other back in December, and both times I was helped by Fallon at the front desk. My company books these rooms for myself & other drivers through **********. Both times there were issues with the reservations & Fallon went above & beyond to help me get it sorted out. Had she not known what to do & who to call, I would of been lost! ********** gave us so much trouble getting the booking straight that it was ridiculous! All of this took place at 2:30am, a time I really wouldn't of wanted to call my boss & Fallon guided me on what to say & do with perfection. All hotels need knowledgeable employees like Fallon working for them. I could really tell she enjoys her job because she knows it well & was willing to help when she could of told me to figure it out myself. My own coworkers who made the reservation would not of helped me as much as she did! Besides the excellent customer service, this hotel is nice. They redid alot of the flooring since the last time I was here & the beds are soft, so I get a good rest while I'm there.

I was horrible, I ask to be very close to the Florence Civil Center walking distance.. I wanted to enjoy my self and couldn’t because of the distance I had to travel. I don’t do getto hotels and that’s were we stayed at. I felt ashamed when I got to the hotel. But overall we got a discount.

My family & I had had a great stay at this Red Roof. Fallon at the front desk was so accommodating & nice. She put us on the first floor & put all our rooms together! Every request I had, she fulfilled. Best service I've ever gotten at a hotel. Highly recommend & would return a thousand times!

I stayed here one night to attend the Race in Darlington, The Management, Fallon and Chris C. were Great! The room I stayed in was great and I plan on staying here again next year for the races, Fallon helped me secure a reservation at this hotel for next year, thanks for a great experience.

This place is cheap for a reason. The pictures you see on ******* aren’t even close to what you will get. We checked in, took pictures of how disgusting the CITY INN not a Red Roof Inn like I booked. They said they were renovated which is far from the truth. THIS IS A HOTEL THAT RENTS BY THE WEEK TO PEOPLE. So if you like smoking outside of your door or nails in the parking lot or a dinosaur lamp -yes a kids dinosaur lamp was the only lamp in the room. Then I say go for it - they wouldn’t refund our money even though they fraudulently booked us as being in a Red Roof Inn. I read reviews and read between the lines but this hotel has nothing positive about it. Pitch a tent in a parking lot - you will be better off!

We booked online with ******* thinking we were gonna stay at the Red Roof Inn and when we got there the man at the desk stays all of our rooms are book but we have you in our sister location in back, can you drive around back I will meet you back there to show you where to go.Oh okay, this seems odd.. Now we are at a dumpy location in back that the location is spray painted City Inn on the building.. So go in that office and they have us a room all ready to go. Still unsure we go check it out. It def had some areas the cleaning lady missed on the tub where the shower curtain covered up and the bottom of the toilet area was nasty.But it was late and we still needed to eat dinner and it was just for 1 night..Didn’t sleep good. We didn’t sleep good everytime we got up to pee we look out at our car to make sure it had not been broken into! It wasn’t thank goodness!! Breakfast was included but wasn’t much to be desired.. We wouldn’t stay here again.. Specially getting ‘catfished’ to the back.

We booked Red Roof inn but upon arrival she notified us that they were full & were actually booking for “the building behind them that just opened.” Told us to drive around back to the blue doors with flashing lights. The office looked like a tattoo parlor. We checked in very confused. Went to the room to find dusty, bugs on the floor, poor condition room & pulled the covers back to be surprised by dead crickets or grasshoppers I. The sheets along with dried blood. We went & told them “the room must not have been used in a long time” & they said “yeah we just opened 2 days ago it’s not been open for 4 years.” They sent house keeping down to remake the bed an hour later we were in & went to give baths to find the water was orange. We left right then with no refund.

Very friendly, helpful and courteous front desk person, Property exterior and common areas in good condition. Everything in room in good working order. I like that the inn has a pretty extensive list of things available that we often forget. Lots of walkable dining and shopping options. Comfy beds, clean rooms.

I made a reservation through a third party booking...big mistake...book directly through the hotel & save yourself the headache! I called several times and kept being told no one could help me, but then I came in & Fallon was working & she went above and beyond to help. She looked up numbers, submitted a ticket for me, & did everything she possibly could to try to get a hold of the third party booking agency. We still couldn't get anyone on the phone, but I'm hoping they will respond to the ticket. I just wanted to leave a review to let others know, if you have a problem, ask Fallon. If she can, she will help you. Every hotel needs people like her working for them. You can tell she likes her job & cares about people.