It was clean (except for the trash behind the night stand and the cobwebs on the ceiling), it was very, very small, dark (even with lamps on) and the outside could use some warmth. The shower was so small you couldn't turn around or bend over to wash your feet. The pillows were thin and only one per person. The onsite manager was not very friendly. I needed extra pillows for my disability, but was told no as they couldn't take any from other rooms because of Covie-19. Nor did they have extras as most hotels do. The hotel had only four rooms used out of at least 25 rooms the entire three days we stayed. I asked to cancel my last night (24 hours in advance) because my mother had been in the hospital and wasn't doing well, again, I wanted to leave and head home to be with her. I was told to email the regional manager, Terri, and ask her if I could be credited for that last night should I check out in the morning. I was also told that she may not answer for up to a week. A week later I still haven't heard from her. I ended up staying as my sister told me that mom was doing much better. The 'breakfast' they provided was a paper bag of items because of Covid-19. Unfortunately, the oatmeal they wanted us to make came with a styrofoam bowl to put in the microwave. Though some think it is safe to use in a microwave, I don't like taking chances. This item was not labeled microwave safe. It has been proven to cause cancer and is not biodegradable. It takes over 500 years to break down. Funny, they had a sign in the room to please Save Our Planet, by not having sheets or towels changed. But, because of Covid they weren't going to come and do anything to the room. All I'll get from this review is a ”Thank you for your feedback”. I should have known what to expect from this place. I own a condo that I rent out on Maui. Any review is answered personally, within a day, by me and is taken seriously. I have a five star rating with over 75 reviews. I don't think this place can even come close to saying the same thing.
Excelente
117 avaliações