Hotéis Holiday Inn Express em Filton

I always title my reviews “THE GOOD BAD AND THE UGLY” as all three have a meaning read my previous reviews. To stat I rate our experience very good all but a nasty experience I will go onto later? THE GOOD Good size bedroom large king bed (two singles pushed together)lovey soft sheets comfortable pillow’s,super raindrop shower. Large good buffet style breakfast fruit JUICE great coffee. THE BAD Drinks expensive £11.00 for two beers 👎Dinner expensive partners food cold people receiving food before us ordering after us👎Luckily we had a £50.00 dinner credit which was needed 👍 You have a small motion sensor light in the toilet so when you move it switches on but this seemed to come on regularly during the night which was irritating😡without any motion? THE UGLY Now this is where it gets serious☝️ I had a nasty accident in which I cut my finger badly in a drill hole cut into my bedside drawer? The photo’s show the poor design on the bedside drawer front in which you have to push your finger into a neatly cut hole to pull out the drawer how bizarre? On doing this the drawer stuck and I badly cut my finger on the sharp drill hole edge☝️ This was reported to the duty manager and noted in the accident report book and I have reported this to the customer relations department in which I await a reply. Moving on from this I would go back to Village hotels using a Buy A Gift voucher which makes it a good deal but WARNING be careful where you stick your finger☝️

We stayed last night due to attending a wedding locally. We had no compliant with the room and stay was perfectly acceptable - friendly helpful staff, room to a good standard for a higher end budget range hotel, two separate beds for the children (a must for us!) Our average rate comes down to two separate issues combining. Other guests and poor structure design to the hotel. The family above us were quite heavy footed and the floors are not adequately insulated/sound proofed etc. We heard them return to their room just after midnight (sort of expect this) then we heard someone walking to the bathroom around 04.00 then on and off intermittently up to 07.20 where it had really ramped up to jumping, constant footsteps back and forth back and forth, being early we had the tv on but not on a high volume, we couldn’t hear it. We called reception from our room who helpfully went up to speak with the other guests but it didn’t really make much difference in fact we would say there was an increase and they were purposely jumping, there was no element of trying to tone it down. Whilst we appreciate the staff did everything within their capabilities to speak to the other guests and to an extent other guests actions are out of their control, Premier Inn are in control of the poor noise insulation between the rooms and the building design. It was a disappointing stay, I wish I had opted to drive the hour home now instead of wasting money to not sleep and drive home tired anyway. Please note this is my first trip advisor review having worked in hospitality management for over 25 years but this is our second poor stay in a Premier Inn in the last 6 months.