Usuário convidado
31 de janeiro de 2023
What a shame. It's a beautiful resort in a beautiful location, but the service was utterly terrible. It took us 3 hours on a 34 degree day to get to the resort. It would have been nice to have been greeted with a glass of water. The receptionist took our IDs, checked us in and vaguely gave us directions to our room. The air conditioning unit is insufficient for the room size and requires a card to keep it running whilst not in the room. We were only issued with one card. The resort was severely understaffed. This was clearly visible initially when we went in for our treatment. One employee was performed the treatment for the both of us at the same time. After this was completed, we went back to our room and received a tiny fruit platter and prosecco that was promised on arrival. We returned downstairs for our 30 minute massage, which lasted only 20 minutes. Further evidence of the facility being understaffed was evident at the in-house restaurant. There was one waiter without shoelaces who sparingly decided when he would make an appearance and take some orders. There was also one runner for the entire restaurant. This process took over 2 hours, and because the staff were overworked, the customer service was terrible. The bed was hard and the pillows were flat. The following morning, while waiting for breakfast, we were greeted by a very rude and arrogant man stating in front of the other patrons that we had provided incorrect forms of ID, as we were international travellers. It was embarrassing as we were sent off to get copies of our passports. This was such a stressful experience. The complete opposite of what we came for. We travelled from australia - this was the worst experience. Upon checkout, we were charged €8 for one bottle of water and service charge?
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