Hotéis perto de Falkirk Steeple Heritage Centre, Falkirk

Hotel looks fine from outside, good location for town centre. Staff friendly enough.The room which we paid £103 the night was a small double, very dated, bedding was clean, bed comfortable, clean white towels. The room was filthy, dust on vanity area, unclean coffee cups, dust rolled off the bedside table, windowsill, tv, and a ledge above the bed. Walls marked and dirty, skirtings thick with dust, mirrors not clean. Shower was powerful, but over the bath, with no slip mat( I slipped coming out and hurt my leg! A half used shower gel was still on shower holder. But reasonably clean bathroom. Cleaners knocked on door at 9.10 am and asked if room was vacant! Breakfast buffet style, descent enough.

Clean, comfortable and basic room. Shame about the reception staff... no welcome on arrival not even hello, just an ask to wait for computer to come on. Curtain rail and curtain on my room came down when I closed them... went to reception to ask for help fixing. Very cold and uncaring response again with ask to wait for colleague to come in and then no show. Ended up balancing curtain on fixing myself. Shame. Bizzare set up with meals too. Didn't even try... went to garden centre next door instead. Wouldn't stay again.

The staff are excellent, very friendly and ensure your stay is enjoyable. The rooms in the hotel need updating; I would not choose to stay at the hotel again due to the rooms being quite basic for a 4*, and no safe in the room either. The restaurant area is nice. The bar area could do with an open fire, which would be in keeping with the property and, due to the bar's location can be quite cool. I found the lockers difficult to use; there are no instructions when trying to use them, only in the reception area. I did ask someone to show me, but they were too busy apparently, so I asked another customer to help me. There was no concession for late checkout on New Year's Day; however, upon request, this was granted. You also have to book for breakfast; therefore, on New Year's Day, I had to get up for 9 am to go down to breakfast, which was not ideal. I had paid for the trip online when I booked; however, when I came to checkout, I was charged the full amount again and was informed that there was no log that I had already paid, but when we arrived and checked in, it was acknowledged that I had paid, it was a good job that I had the email displaying that I had paid. Upon further investigation by the hotel, it was noted that I had paid. I thought that I had read somewhere that there was an option for a set menu for NYE, but al a carte was still an option however this was not the case. The food was ok. The stay was made better due to the friendliness of the bar and restaurant staff, all credit to them.