Stephen
11 de novembro de 2023
Representative called us as we had not arrived at the property on the evening of our check in date. Explained we were running late due to snow storm which they insisted on getting an arrival time from us, which shouldn't matter as they advertise 24/7 front desk, (this is one of the reasons we booked here). I advised that we should arrive around 11pm, which the rep said if no one is there, call the number on the door. As we pull up a little after expected, we see 3 police officers interacting with occupants ultimately arresting one of them that looked like she was definitely on *****. We also see the office is closed and call the number listed on the door which no one answered as well as called the number that the rep called from and also no answer. The following day I see that they charged me for no show which i called them again but no answer as well as reached out to ******* who also reached out to them with no response as well so I ultimately disputed the charge (sorry ******* if this hits you ******* but I tried) They need to either update their front desk hours or make sure someone is there as stated so people don't arrive in the middle of the night and end up paying triple the amount for one night at another location as I did.
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