Hotéis Fairfield by Marriott em Fairfield

This was my very first time at this hotel and to my surprise I was treated very rudely. upon arrival Pearl kept telling me that my reservation couldn't be granted because I was not an Elite member even though I have already paid and had a text message saying my room was ready. She also asked me how many breakfast did I need and I let her know one is on the reservation so 1 would be fine clearly a question that did not need to be asked because it was buffet style. she was very judging of me and made me feel very uncomfortable I don't think I would ever get a room at this hotel again. I was here simply for a birthday getaway and she made the check-in horrible and very difficult. She told me that the hotel did not do early check-in and that there were no more rooms on the fourth floor which I had previously reserved days ago. After coming downstairs explaining that I was in a room with less amenities and on second floor, different than I reserved she act like I was doing something wrong and being rude where I felt to apologize to her when she actually should have been apologizing to me. Pearl gave me eye rolling as though she had an attitude for a reason I do not know. She kept repeating herself saying that check-in was at 3 p.m. but I reserved early check-in and was notified that the room was ready. She went into the computer and told me that she had to move a guy named Peter and put me there and kept hushing up the other receptionist as though no one should know that I was going to the 4th floor. She made like she was doing me a favor and that I wasn't supposed to be there. She made a lot of commentary during the check in that was very rude comments. When I finally checked into the room on the fourth floor it was exactly the room that I had reserved for my birthday for some reason she wanted to give it to someone else and gave me a bunch of grief of over it