Melisa
12 de março de 2024
Before getting to hotel I tried to book shuttle for transportation to airport because it was at 12 am the (girl)women was not nice !!! When we arrived the GM was there very nice put us down for shuttle from sister Hotel keep this in mind when choosing they do not have transportation on site at this hotel they use
Sister hotel !!!when we verified our pick up the same women that answered the phone was back at desk and interaction was the worst ,in my whole 10 day stay in Alaska this girl has no business being at front desk!!! what a bad attitude and stink face so, pick up was changed to 11 fast forward at 9 , 2 hours before we are Supposed to leave she calls an says we can’t do 11 but can do 10 our flight does not leave until well after 12 am an I say we have a super long flight ahead of us that won’t really work ,she does not offer to call cab when we are ready or offer any other suggestions just listen I am trying to accommodate you do you want a shuttle at 10 . Not what I would expect customer service to say. We got our own ride :/
Hotel smelled weird
Like a rotten cantaloupe in the room and halls there are better hotels just as close in same price range in the area !!! I do not recommend this hotel
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