Alp Wellness Sport Hotel Panorama

My family and I spent the last weekend at this hotel. Some friends were going there as repeated guests and arranged our reservation. They informed us the hotel was full however we could stay in a very nice apartment 200 meters away taking advantage of the hotel facilities (i.e. spa and restaurant). Price for the weekend would be 720€ plus tourist tax. At arrival, we were notified by the receptionist that we would be staying at the hotel as a room had freed up. Nothing else was mentioned also because the lady who checked us in was rather unfriendly and clearly wanted to get rid of us as fast as possible. Both my husband and I found this rude and not in line with a 4 star hotel but we decided not to ruin our short break and carried on with the staying. The hotel is comfortable: nice and clean rooms, good food, friendly restaurant staff, proper SPA. When it was time to check-out however... everything collapsed once again. I queued after one guest who complained about the room being cold at arrival. The lady (the same unpleasant lady who had checked us in on Friday) told him that the temperature can be easily regulated. The guest reported that the heater had been manually switched off so obviously the control panel wasn't working and the room was at 16 degrees (!!!) when checking-in. Not even after this clarification the lady had the decency to apologize and express some support for the accident... The guy left and it was my turn... and a very nice 1153€ bill was produced. I replied that the amount was clearly wrong and she said the 720€ amount I expected was due for the apartment and certainly not for the suite we had been occupying at the hotel. I informed her that nobody had mentioned there would be an extra charge for staying at the hotel when checking in, as we had just been informed we would be staying there. She offered a number of justifications whilst mumbling to a colleague that - for some unclear reason - she wasn't willing to "prepare the apartment". I assume the apartment was not ready and cold hence the cost to set it up was higher than using a free room at the hotel, which is fair enough as long as you don't ask guests for a 50% price increase at check-out!! Incredibly enough, the lady had no decency to let go and she forced me to pay 100€ as the 'minimal hotel rate'. I did pay in the end as I had already wasted 20 minutes in a very unpleasant discussion, however I honestly regret having done so because the fault was clearly all on the hotel side. In summary... if you expect a 4 star service... don't come here. There are many more friendly places in Trentino to stay!

I stayed for two weeks in this beautiful 4 stars hotel. The hosts Maurizio and Francesca were simply fantastic: I’d like to thank them and the entire hotel staff for not leaving me alone. The SPA is terrific, thanks to Lorenza and her team for being so nice with me. Many compliments to the chefs and the room staff, the food was so good and even better because you delighted me with your jokes and your smiles! And last but not least, I really liked your gardens, the many flowers and trees you have planted are making the difference. The happy hour you hold in the jacuzzi garden once per week is awesome! I really recommend this hotel because you will be in a beautiful context, with beautiful people and you will never get bored because there’s so much to do inside and outside!

L'hotel è bello, le camere sono confortevoli. Abbiamo trascorso molto tempo nella grande spa. La colazione a base di tipici prodotti trentini è deliziosa, così come la merenda delle 17. Il menù della cena varia ogni giorno e offrono una alternativa per ciascuna portata. La nostra vacanza è stata bellissima.

Weekend in occasione del 25° anniversario di matrimonio, che dire dall'accoglienza calorasa alla camera molto confortevole e pulitissima ,Spa bellissima e parco meraviglioso in cui rilassarsi , il vero punto di forza la cucina a partire dalla colazione superlativa alla cena gourmet, tre giorni di vero relax sarete sicuramente la nostra scelta per qualche giorno sugli sci.

Personale cordiale e disponibile, struttura ben curata, attenzione ai dettagli. Cibo preparto e presentato con cura. Possibilità di effettuare escursioni organizzate dall'albergo con accompagnatori esperti. Ottima anche la parte dedicata al benessere, bagno turco, sauna, vasca idromassaggio area relax.

Ho scelto proprio questo hotel per festeggiare il mio 25 esimo anniversario di matrimonio. Una scelta eccellente. Siamo stati una settimana, purtroppo il tempo non è stato tra i migliori, ed è stato un vero peccato perché le zone relax all'aperto, oltre che quelle al chiuso, sono veramente tante. L'hotel è dotato di ogni comfort, interni ed esterni bellissimi, con una cura quasi fiabesca in ogni angolo. Personale cortese e professionale,cucina ottima, abbiamo mangiato e bevuto benissimo. Insomma una settimana che sicuramente ricorderemo.