Hotéis em Esteio

I had to carry out some emergency procedures in Porto Alegre and I really am glad to have chosen this hotel to host me, because the rooms are very large, clean and with much privacy to rest, Something that is very appreciated for a person who usually travels quite. In addition, I must emphasize in particular the attention they have to the customer, because when I asked for information on how to get to certain places, they not only indicated me how to get safely, but also how to get fastest, Taking the time needed to make sure **** that I understand, I would like to emphasize in particular Sandro, who very kindly explained everything with detail. To conclude, I only have to recommend this place with confidence, whether for tourists who want to visit Porto Alegre, or for those who have to travel for work, because in one way or another, I know they will feel well-cared and secure.

In my third passage in this hotel, I can say that the high standard of service and cleaning is a constant in the area. It is an excellent option for those who seek peace and rest because they are very quiet allies with a little moved neighborhood. What can improve: the gym school is small and little diversified in appliances and for who has the Radisson Rewards program they are facing some difficulties to insert the customer score - that happened to me, then be careful - It's a good thing.

The hotel needs to improve a little, in the matter of the bread served at breakfast, which they don't want. No cheese bread had. After all, everything went very well.

We had an cancellation of flight in Caxias do Sul, at 16/10/2023, and the airline LATAM, travelled us to Porto Alegre and hosted us at almost 30 km from the airport. We arrived at the hotel, around 21h. there was only one official to allocate about 30 people from a microbus. The company also released the consumption for dinner at Room Service, requests for me and for two more rooms travelling with me. The request was made by us at 21:37. It was a hamburger that arrived at 0h in my room, a soup and a salad that arrived in my sister's room at 1:47 and two sandwiches in another apartment of a friend couple, who received about 1:40 too. We were going out of the hotel at 3 p.m. to get the flight in time, that is, we could not even sleep or eat right. The apartment was good, but the service experience was scary not for the staff who were there, but for the lack of management planning to ensure when they accept such requests, have sufficient staff to meet the demand for peak moments.

The hotel is just opposite the Alegre Port bus stop. It is especially suitable for passengers in transit. It is known that there are no trains in Brazil. Long-distance buses are the main means of transportation from the state capital to the cities in various regions. There are some clocks in the lobby that look like some ages and look very good. The reception English at the front desk was not bad in Brazil, and the service was very warm. The room is neat and tidy. Breakfast is on the back of the three-way, more typical Brazilian breakfast.

I was not bad, just overpriced. Rooms were small like an IBIS, they did have a minibar in the room. Bathroom was bigger than an IBIS. Staff nice pleasant and efficient. Breakfast included was ok nothing to rave about. Bed was really high and too firm with sheets that did not fit the bed and crumpled under you as you slept. I only ate dinner here the lat night at the hotel. I waited 40+ minutes for a Mixto (hot ham & cheese sandwich) and french fries and the restaurant was mostly empty. Would I stay here again, probably not. Probably stay at the IBIS Styles on Plinio Milano Street. Better value and nearby restaurants and shops to the IBIS, while nothing much around the Laghetto but a supermarket.

The hotel and the service were very low than the Accor network offered. The room was cleaned very badly, mainly the bathroom. No shampoo or bath touch was available. The welcome drink was not offered, which I had to ask for at the end of the night, and the amount charged was above that in the reservation and I had to complain to adjust the price. The value paid by me (Gold Client) without breakfast was the same paid by a couple who was entering the hotel. but with breakfast included.

Hotel location & surroundings: Conveniently located in Buchon. There are many shops around, and it is convenient to go to Uber. Check-in, out and response: The check-in time has passed but the room is not ready for you to wait. The staff wasn't very friendly after the late check-in. Friendly staff at check out. Respond differently depending on the hotel staff Room condition: Overall modern and pretty. Great bed with lots of extra futons. It was cold because the weather was winter, but the room was colder than I thought. Please note that there is a lot of mold in the bathroom. The shower is not working properly and water leaks to the side. Hot water comes out very well. Cleanliness outside the bathroom is not bad. Other facilities: Breakfast quality is good. Fruits and various bakeries are available. Good for a relaxing breakfast. There are plenty of places to sit and relax inside the hotel.

A spacious and comfortable apartment. Excellent cost-benefit.

It has many rooms with problems mainly in air conditioning, some do not work, others ping inside the room and others do not have control ...