Sunil T
30 de novembro de 2023
During my two-night stay, I found the location nice and the rooms quite comfortable. However, I must express dissatisfaction with the overall service and food quality. The exorbitant prices for subpar food and poor service greatly affected my experience. Upon arrival, I visited the Thai food restaurant and encountered significant issues. Firstly, the wait time for a table extended well over an hour and a half, which was quite inconvenient. Upon finally being seated, the server seemed confused when explaining the drink package options, leading to a lack of clarity. My party opted for the unlimited package. Unfortunately, shortly after beginning our appetizers, the server abruptly informed us of the bar and kitchen closure, contradicting the purpose of the unlimited package we had just purchased. The buffet near the pool area was almost empty, and the staff appeared disinterested, engrossed in their smartphones rather than catering to guests seeking food. Even within the restaurant, the available food was swiftly cleared out by the kitchen staff preparing for closure. Throughout my stay, the staff appeared reserved and unengaged, neglecting to seek feedback on the service or dining experience. Regrettably, the bill was exorbitant considering the limited food options and lack of service provided. In hindsight, I found it disappointing that none of the staff sought feedback during my entire stay. To fellow travelers, I recommend this establishment solely for its accommodations and scenic water views. However, I advise seeking dining options elsewhere, as numerous more affordable, tastier, and better serviced alternatives exist within a short $2-$3 Uber ride distance.
Traduzir