Best Western Plus Hotel Excelsior

有點老的一個酒店，不過問題不是很大，還是個小套間，關鍵問題是，衞生間有暖氣房間開了卻沒有，最奇葩的是床，寫的是大床房，實際上是兩個單人床拼在一起，被子也是按照單人床很小一個，根本蓋不嚴實，搞得半夜凍醒，逼着蓋了一個浴巾，再蓋被子，再把隔壁的床的小被子蓋上勉強，最終還是感冒發燒了😂😂這麼特殊時刻太難了

Very nice place, close to the train station and to the beautiful City center. Very kind staff.

Great location - easy walk to the railway station and many of the attractions. Our room was really quiet, clean and although small it had plenty of storage space for our belongings. Very nice staff at the reception. Breakfast was very good and plenty staff here also friendly and helpful. The bar keeper was a bit strange - maybe she was not feeling well.

Room was clean, simple. Adequate storage, decent shower, quiet. Short walk to train station. Able to easily walk into more scenic part of town. Good breakfast included in our price.Front desk staff friendly and helpful. We enjoyed our stay in Erfurt.

Staff were very pleasant but there was very little English spoken. As in many hotels we stayed in Germany, there was only one black tea bag in a double room meant for two people! Very strange. One thing to note for all guests is regards to the safe. I could not work out how to key-in my own personal code number to lock/unlock the safe, so I went to reception and they gave me a slip of paper with a four digit code on it. I said that I wanted to enter my own (secret) number and was told that this could not be done! I argued that it should be possible to key in my own code but they said that I could not. I was not happy but had to accept it. Later I remembered a safe in another hotel where you could change the code by pressing a reset button on the inside edge of the door toward the hinge. I tried this and it worked. When I Checked out I left them with a written instruction in German (using an online translator) on how to change the code.

Very kind and comfortable. Close to main train station.