Hotéis Hot spring em Erding

Our family had departed the UK on December 18, 2021 was planning to travel from Austria to Germany when news of Germany's change in Covid Entry Requirements designating the UK as a virus variant high-risk area was announced declarining, ”On arrival in Germany, all permitted travellers from the UK who arrive after 23:01 on 19 December must quarantine at home for 14 days irrespective of their vaccination status.” It was nearly impossible to reach Therme Erding on the phone with horribly long wait times. I finally emailed the spa directly to inform them of my cancellation due to this change of Covid entry requirements to Germany. You can imagine my surprise when I receive an email on December 27, 2021 I received an email telling me that I was being charged Euro 136, - as I was a ”NO SHOW.” Despite there being one internet page for the Therme Erding that advertises to customers that hotel and spa can all be booked in one place, the Victory Gastehaus insisted that everything should have been cancelled separately. They expressed complete disregard concerning the newly issued Covid entry requirements that affected their customers. Many companies have found positive ways to care and engage with their customers and keep both sides happy during these uncertain Covid times when regulations are changing daily. Victory Gasthaus certainly could have at least offered a voucher for future use as a token of compromise and customer service. Instead, the representatives that I corresponded with with were completely apathetic and inflexible. They lacked even the most minimal amount of customer service and empathy it would require to figure out a compromise. Victory Gastehaus had the opportunity to keep a future customer and maintain positive customer service, but chose otherwise. With Therme Erding being such a major tourist attraction, I would expect far better customer service and increased flexibility especially with regards to changing Covid regulations. Unfortunately, I experienced quite the opposite.