Andrea C
5 de setembro de 2023
Nice view of the vineyards, very friendly and helpful staff, good room service, spacious room and fun design. The positives of this hotel stop here. Maintenance, cleanliness and functionality seem not to be at home at Finca de los Arandinos and that's a pity! The potential would be there, or rather, it was all there! The feeling one gets when entering one of the 'special rooms' is that this hotel has clung on to the day it opened and that little or nothing has been done to maintain it in a certain way, up to the expectations of those who look at the pictures promoting it on their website. Yellowed tiles at the entrance and in the toilet, torn and stained wallpaper in the bathroom, electrical sockets where it is difficult to keep the phone charger in place properly (risk of getting electrocuted), mattresses have been smashed and separated from each other (the sensation is of sleeping on a bunk rather than in a 4-star bed), bed sheets are only laid on the bed and not tucked in, dust in the cupboards and the bottom of the shower encrusted and blackened by mould and you can smell it. In the toilet there is no fan. As far as functionality is concerned, I can understand that the rooms have been designed with a particular concept by David Delfín (see the retractable sink and shower), but, for example, I don't believe that the bed lamps only light up simultaneously for design reasons: if one wants to read, the other will have to sleep with his own light bulb on. Wi-Fi receptivity is very poor and most of the time the mobile phone network works better for surfing the Internet. Frigobar is empty except for a couple of bottles of water and two commercial snacks. Not much for a 4-star hotel. Leaving aside the state of preservation of the terrace floor with wooden planks that bend and risk breaking, I would move on to breakfast: I have seen much richer and more qualitative buffets in hotels with less pretension. The bread looks like the kind you get in supermarkets and the ham looks like the kind packaged for mass distribution. Overall pleasant stay but if it had had three stars I would have expected less and would have appreciated more the design, which still forces you to take a shower practically in the entrance of the room.
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